Platform Guide - Dovetail Products for Clarify

This is an overview of the requirements for the Dovetail CRM for Clarify suite of products.

Last Updated: January, 2012

Clarify/Amdocs

  • Clarify 7 through Clarify 12.x
  • Amdocs 6.x
  • Amdocs 7.x

Database

  • Microsoft SQL Server 2000 SP3
  • Microsoft SQL Server 2005
  • Microsoft SQL Server 2008
  • Oracle 8
  • Oracle 9i
  • Oracle 10g
  • Oracle 11

Web-based Products

Includes Dovetail Agent, Dovetail Admin, Dovetail SelfService, BOLT, Dovetail Mobile Agent, Dovetail Agent Lite, and Dovetail Seeker

Web Server

  • Operating System
    • Windows Server 2003
    • Windows Server 2008
    • Windows 7
  • Microsoft .NET Framework 4.0 (Full Framework. Client Profile is NOT sufficient.)
  • Microsoft Internet Information Server (IIS) 6, 7
  • Hardware
    • Intel™ Pentium II (or compatible) 400MHz (2 GHz recommended) or faster
    • 1 GB free hard disk space
  • Memory (RAM)
    • Minimum 1 GB/application
    • Add 10 MB /concurrent user/application

Client (Dovetail Agent)

  • Microsoft Internet Explorer 7, 8
  • Microsoft Collaborative Data Objects (CDO), required only if using Outlook Integration

Client (Dovetail Admin)

  • Microsoft Internet Explorer 7, 8

Client (Dovetail SelfService, Dovetail Agent Lite, BOLT)

  • Microsoft Internet Explorer 7, 8
  • Mozilla Firefox 2, 3
  • Google Chrome

Client (Dovetail Mobile Agent)

In general, Dovetail Mobile will work with any modern browser-enabled device. This includes

  • Apple iPhone and iPod touch devices in the Safari browser (iPhone OS version 3.0+)
  • Windows Mobile 6.5 and above devices
  • Symbian S60 devices
  • Most BlackBerry devices running Blackberry OS 4.6 and later
  • Android-powered devices
  • Palm Pre

Dovetail RuleManager

  • Operating System
    • Windows XP Professional SP3
    • Windows Server 2003
    • Windows Server 2008
    • Windows 7
  • Microsoft .NET Framework 3.5 SP1
  • Microsoft Internet Information Server (IIS)
  • Hardware
    • Intel™ Pentium II (or compatible) 400MHz (2 GHz recommended) or faster
    • 1 GB free hard disk space
  • Memory (RAM)
    • Minimum 1 GB

Dovetail Carrier

  • Operating System
    • Windows XP Professional SP3
    • Windows Server 2003
    • Windows Server 2008
    • Windows 7
  • Microsoft .NET Framework 3.5 SP1
  • Microsoft Internet Information Server (IIS)
  • Hardware
    • Intel™ Pentium II (or compatible) 400MHz (2 GHz recommended) or faster
    • 1 GB free hard disk space
  • Memory (RAM)
    • Minimum 1 GB

Dovetail SchemaEditor

  • Operating System
    • Windows XP Professional SP3
    • Windows Server 2003
    • Windows Server 2008
    • Windows 7
  • Microsoft .NET Framework 3.5 SP1

Dovetail ArchiveManager

  • Operating System
    • Windows XP Professional SP3
    • Windows Server 2003
    • Windows Server 2008
    • Windows 7
  • Database
    • Microsoft SQL Server (2000, 2005, 2008)
    • Oracle (8, 9, 10)