Test a Rule

Once a rule is complete, free of syntax errors, and saved to the database, it can be tested.

To test the currently displayed rule:
  1. click Test. The Rule Tester box opens.
  2. enter the object identifying value, i.e. a number for case-based rules
  3. click Test
  4. if the rule evaluates to a list of destinations they will be shown in the Destinations grid. This is the same list a user is going to see at the time of dispatch/assign.
  5. if the grid is empty it means the object would not be auto-dispatched because it does not meet the criteria of the rule.
  6. use Close or press Esc key to exit the Rule Tester box and return to Manage Auto-Destination Rules screen.

See Also

Auto-Destination Rules

View a Rule

Add a Rule

Update a Rule

Update Rule Properties

Auto-Destination Rule Screenshot

Next

Auto-Destination Rule Screenshot

Test a Rule