Dovetail Agent, formerly fcClient, extends the capabilities of the Clarify environment with new functionality and enhancements to all components of its solution:
Intelligent Ergonomics: Right-click context menus, drag-and-drop and multiple operations on workflow objects, console auto-refresh, Queue totals, switch user, and more.
Powerful Ad Hoc Queries: Search on any object using any combination of attributes, leverage personalized icons for often used queries, and export search results.
Enhanced Email Functionality: Looks and behaves much like MS Outlook with support for email address lookup in either Global address books or Clarify, signature files, automatically generated text, selectable from addresses, and more.
Performance: Engineered for ultra-fast responsiveness and reliability to achieve greater agent productivity and improved customer satisfaction.
Scalability: Supports multiple parallel web server implementations for large and/or growing environments and maximum flexibility in meeting performance requirements.
Consistent, Elegant Architecture: Standard MS Windows web-native application based on .NET. No requirement for WebLogic™, WebSphere™ or complex 3 tier architectures.
Extensibility: Dovetail platform capabilities can be easily and safely extended to meet unique business needs.
Maintainability: All configurations and updates occur on the server only, which improves IT staff efficiency and user productivity.
