Sharing Attachments

To share attachments with the Clarify Classic Client, configure a shared folder that both systems can use.

• In Attachments Anywhere for Clarify, set the Attach Share Directory configuration item to point to that shared folder.

If these folders are mapped to the same network directory, then both clients will use the directory to store the attachments made to the Clarify objects. This is recommended if both Clarify and Dovetail Agent are using Attachments Anywhere functionality.

In Attachments Anywhere for Clarify

Set the following configuration items in the attach_config.dat file:

• Attach Share Directory (value_type = 0)
  This option controls the directory used by Attachments Anywhere to copy new attachments to (for PC workstations). If it is set, the str_value parameter should be set to a valid value such as: \\\\merry\\share\\
• Attach Share Directory (value_type = 1)
  This option controls the directory used by Attachments Anywhere to copy new attachments to (for UNIX workstations). If it is set, the str_value parameter should be set to a valid value such as: /nfs/host/sharedir/
• Attach Use Subdirectories
  This option controls whether subdirectories are created for each case or CR that has attachments. It is only used if the Attach Share Directory is specified. The default = 0, which means to not use subdirectories.1 To use subdirectories, change this value = 1.

In Dovetail Agent

Modify the globals.asa page found in the pages folder. The 'attach_dir' application variable must point to the shared folder. Dovetail Agent always uses subdirectories for its attachments, unlike Attachments Anywhere for the Clarify client where this is optional.

A portion of the global.asa file is shown here for reference:

/**************************************************************

GLOBAL APPLICATION VARIABLES

**************************************************************/

// permant storage location for attachments

//The following line needs to be modified:

Application.Contents('attach_dir') = '\\\\file_server\\attachments_dir\\';

// maximum attachment size (in kilobytes) (1024 KB = 1 MB)

Application.Contents('max_attach_size') = 2048;

//Define whether the ID numbers of queueable objects can be converted

//to an integer or not.

Application.Contents('bCaseIdIsNumeric') = true;

Application.Contents('bSubcaseIdIsNumeric') = true;

Application.Contents('bSolutionIdIsNumeric') = true;

Application.Contents('bCRIdIsNumeric') = true;

Application.Contents('bDemandDtlIdIsNumeric') = true;

Application.Contents('bAIIdIsNumeric') = true;

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Last updated: 8/23/2016 3:11:21 PM
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