Message-based architecture

Benefits of a message-based architecture include:

There are two players in a message-based system. Message Producers and Message Subscribers.

Message Producers put messages into the system.

Message Subscribers perform actions on these messages.

As an example, Dovetail Carrier can listen to an email account, and when a new email is received, it can produce a new message.

Dovetail Carrier contains message processors that subscribe to these messages and do something interesting with them, such as creating a new case or dialogue within the CRM system.

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Installation

Message-based architecture