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The following is an overview of the different components Dovetail Carrier interacts with when processing Email Agent extension messages.
CRM Database
Data storage for the CRM system
Email Server
Any email server that supports the POP3, IMAP, and SMTP email protocols. You can use separate servers for inbound and outbound email, and even use several servers for different inbound email channels.
Dovetail Carrier
The message processor
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