The subject line of incoming emails can be added to the email log for the target case/subcase. To add this behavior, a custom database column, x_subject, needs to be added to the email_log table.
The unique message id of incoming emails will be added to the email log. To add this behavior, a custom database column, x_id, needs to be added to the email_log table.
To help update the database schema, the following process can be used to add the custom column:
You can change the Clarify schema with Dovetail SchemaEditor.
Prior to making schema changes, backup the current database.
To make these changes using Dovetail SchemaEditor:
Edit the .SchemaEditor file
Set the database connection information.
Set the inputFilePath to [InstallDir]\config\schema\carrier.schemascript.xml
