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LogCaseEmail(String) Method

Identifier of the Case against which the email is being logged.

Creates an email log against a Case. This overload takes a set of required parameters for the API.

Syntax

'Declaration

Public Overloads Function LogCaseEmail( _
   ByVal _caseIDNum_ As String _
) As LogCaseEmailResult
public LogCaseEmailResult LogCaseEmail( 
   string _caseIDNum_
)

Parameters

caseIDNum

Identifier of the Case against which the email is being logged.

Return Value

The following values are populated in the LogCaseEmailResult object returned by the API method:

  • StatusChangeObjid - The Objid of the StatusChange.
  • Objid - The Objid of the Log.
  • CommitmentObjid - The Objid of the Commitment.

Remarks

It is possible to create a Commitment with this log. To do so set the CommitmentDueDate and CommitmentTitle and IsCommitmentToCustomer properties

Requirements

Platforms: Windows 98, Windows NT 4.0, Windows Millennium Edition, Windows 2000, Windows XP Home Edition, Windows XP Professional, Windows Server 2003 family

Reference

SupportToolkit Class
SupportToolkit Members
Overload List

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