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LogCaseResearch(String,TimeSpan) Method

Identifier of the Case against which the research note is being logged.

The length of time for research.

Creates a research log against a Case. This overload takes a set of required parameters for the API.

Syntax

'Declaration

Public Overloads Function LogCaseResearch( _
   ByVal _caseIDNum_ As String, _
   ByVal _researchDuration_ As TimeSpan _
) As LogCaseResearchResult
public LogCaseResearchResult LogCaseResearch( 
   string _caseIDNum_,
   TimeSpan _researchDuration_
)

Parameters

caseIDNum

Identifier of the Case against which the research note is being logged.

researchDuration

The length of time for research.

Return Value

The following values are populated in the LogCaseResearchResult object returned by the API method:

  • Objid - The Objid of the Log.
  • CommitmentObjid - The Objid of the Commitment.
  • StatusChangeObjid - The Objid of the StatusChange.

Remarks

It is possible to create a Commitment with this log. To do so set the CommitmentDueDate and CommitmentTitle and IsCommitmentToCustomer properties

Requirements

Platforms: Windows 98, Windows NT 4.0, Windows Millennium Edition, Windows 2000, Windows XP Home Edition, Windows XP Professional, Windows Server family

Reference

SupportToolkit Class
SupportToolkit Members
Overload List

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