accept_case

Public Function accept_case(ByVal case_id As String, _
                          ByVal accept_date As String, _
                          ByVal wipbin_name As String, _
                          ByVal user_name As String, _
                          ByVal gen_time_bombs As Boolean) As Integer

Description

This API causes the specified case to be accepted from a dispatched queue. The case must be currently dispatched to a queue. The date/time of the accept, the WIPBin to place the case in, and the user performing the accept can be specified. The API can also generate a time bomb (for business rule notification).

Parameters

Parameter Name	Required?	Description
case_id	Yes	The case to accept
accept_date	No	When was the case accepted. If this parameter is left blank, the case is accepted at the current time
wipbin_name	No	The WIPBin to place the case in (for the user who accepted case) If left blank, the case is placed in the user's default WIPBin
user_name	No	The user who accepted the case. If left blank, the current user performs the accept
gen_time_bombs	Yes	Should a time_bomb be generated (for notifications/business rules)

Returns

Value	Meaning
0	No errors
-1	Cannot find the specified case
-2	Case is not currently dispatched
-3	Specified user is not found
-4	The specified WIPBin is not valid for the user
-5	Cannot find gbst_elm rank 100 for string ACCEPT

Examples

Accept Case number '10' right now for the current user, place in the default WIPBin, and generate a time bomb.

JavaScript:

var ret_int = fccs.accept_case("10", "", "", "", true);

Visual Basic:

Dim ret_int As Integer
ret_int = fccs.accept_case("10", "", "", "", True)

Accept case number '2' at 10PM on November 23rd of 1997 by marty, and place the case in marty's WIPBin named 'Urgent'. Don't generate a time bomb

JavaScript:

var ret_int = fccs.accept_case("2", "11/23/97 22:00:00", "Urgent", "marty", false);

Visual Basic:

Dim ret_int As Integer

ret_int = fccs.accept_case("2", "11/23/97 22:00:00", "Urgent", "marty", False)