change_case_status

Public Function change_case_status(ByVal case_id As String, _
                                   ByVal new_status As String, _
                                   ByVal change_date As String, _
                                   ByVal note_str As String, _
                                   ByVal user_name As String, _
                                   ByVal gen_time_bombs As Boolean) As Integer

Description

This API causes the specified case to have its status changed. The case may be opened or closed, but the status selected MUST be valid for the current condition. In other words, you cannot assign a close condition status to a case that is currently open. You may assign notes to the status change, as well as set the time of the status change, and the user who changed the status. The API can also generate a time bomb (for business rule notification).

Parameters

Parameter Name	Required?	Description
case_id	Yes	The case to change status for
new_status	No	The new status for the case
change_date	No	When was the case status changed. If this parameter is left blank, the case is status changed at the current time
note_str	No	Notes for the status change
user_name	No	The user who changed the status. If left blank, the current user performs the change status
gen_time_bombs	Yes	Should a time_bomb be generated (for notifications/business rules)

Returns

Value	Meaning
0	No errors
-1	Cannot find the specified case
-2	Cannot find the new status (or status is not defined for the current object's condition)
-3	Cannot find the specified user
-4	Cannot find the CHANGE STATUS activity string

Examples

Change status for case number 'C154' to the default status. The change status is performed by the current user and is changed at the current time. Add no notes, and generate a time bomb.

JavaScript:

var ret_int = fccs.change_case_status("C154", "", "", "", "", true);

Visual Basic:

Dim ret_int As Integer

ret_int = fccs.change_case_status("C154", "", "", "", "", True)

Change status for case number '2' at 10PM on November 23rd of 1997 to 'Solved'. Change status has notes of 'Some notes', and  should be logged as performed by dave. Don't generate a time bomb.

JavaScript:

var ret_int = fccs.change_case_status("2", "Solved", "11/23/97 22:00:00", "Some notes", "dave", false);

Visual Basic:

Dim ret_int As Integer

ret_int = fccs.change_case_status("2", "Solved", "11/23/97 22:00:00", _
                                  "Some notes", "dave", False)