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Legend |
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Supported |
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Unsupported |
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See comments for explanation |
Feature |
Dovetail RuleManager |
Amdocs Rulemanager |
Comments |
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Evaluation and firing of business rules and Actions |
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Sending outgoing email (via Log Email or Business Rule notifications) |
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RuleManager works with any SMTP mail server (it does not require Outlook). |
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HTML emails |
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See HTML Emails |
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Commitment warning and expiration notifications |
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Business Rule action types: |
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Message |
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Command Line |
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Carrier Message |
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Requires Dovetail Carrier |
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Service Message/Run Service |
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Business Rule notification methods: |
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RuleManager does not ship with a pager clerk executable. However, RuleManager can call on an existing pager clerk executable.
Note: SMS requires a Twilio account See SMS Notifications. |
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Notifier |
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Tone Pager |
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Digital Pager |
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Text Pager |
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None |
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Forward to my Supervisor |
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SMS |
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Notifications based on "Normal Business Hours" and "After Hours" |
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Notifications based "High", "Medium", and "Low" Urgency |
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Repeating Business Rule Notifications |
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Create Activity Log on Action |
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Business Rule Event Creation Times: |
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Event Creation |
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Contract Response |
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Subcase Commit |
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Subcase Warning |
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Commitment Time |
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Commitment Warning |
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Renew Notification |
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Quote Expiration Date |
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Earliest Service End Date |
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Support Program Response |
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Process/Action Duration |
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Clarify Defined |
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Business Rule Calendars: |
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Elapsed Time |
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Customer Business Hours |
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Support Business Hours |
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Customer Spt Prog Hours |
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Internal Spt Prog Hours |
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Process Instance |
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User Defined: |
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Properties |
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Recipient Alias |
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Object Types |
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Events |
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Event Creation Times |
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Calendars |
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Trend Tracker |
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RuleManager does not ship with a trend tracker executable. However, RuleManager can call on an existing trend tracker executable or bat file. |
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Dovetail Task Manager |
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Requires Dovetail Carrier and Dovetail Agent applications |
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Tskmgr.exe (Clarify Task Manager) |
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RuleManager does not ship with a task manager executable. However, RuleManager can call on the Amdocs task manager executable (tskmgr.exe). |
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ClearBasic Scripts |
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RuleManager does not ship with any ClearBasic scripts. However, RuleManager can call on the Amdocs cbbatch executable to execute ClearBasic scripts. |
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Service Manager Executables |
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RuleManager does not ship with any Service Manager executables. However, RuleManager can call on the Amdocs Service Manager executables. |
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Report Execution |
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Holiday support in Business Calendar calculations |
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See Also |
Next |
