Note: Setting up Attachments Anywhere is optional.
To set up Attachments Anywhere:
Convert existing Classic Clarify attachments (contact Dovetail Software for assistance).
Configure Dovetail Agent for Attachments Anywhere functionality by modifying the attachment_style configuration item in the agent_config.dat file, and then import this dat file into your database using dataex or ArchiveManager.
Attachments are downloaded with the help of Dovetail Seeker and Dovetail Seeker Proxy.
set seekerWebService.defaultResourceTimeout configuration key in seeker.config file. This key sets the download token timeout for files attached Cases, Solutions, CRs or other objects as well as from history lists. Values for this key are indicated by both duration and type - e.g. 5d=5 days, 30s=30 seconds, 24h=24 hours, etc. This key is not provided in the installation-provided seeker.config file and the default value is 7 days if none specified.
Optional: modify the $DovetailAgent/pages/config.asp file, updating the ignoreAttachmentTypesArray variable which includes all file extensions that should be disallowed as attachments on workflow objects and emails. Out-of-the-box, this variable is populated with all file extensions blocked by MS Outlook and Gmail, plus few more. Customize it according to your needs.
Note: indexing of attachment files is not required for download.
