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When Dovetail Carrier fails to process a message it moves the message to an error queue. This queue is by default located at msmq://localhost/dovetail.carrier_errors. It is possible to replay the message by moving it back into the main Dovetail Carrier queue (default location - msmq://localhost/dovetail.carrier).
You can move messages between queues with the reprocess-errored-messages.bat batch file. Note you will need to edit the batch file if you have changed queue locations, or are running it from a different machine than the one Dovetail Carrier is installed on. Running this batch file will move all messages from the error queue into the main Dovetail Carrier queue to be reprocessed.
This batch file (and its dependencies) are contained in the following directory:
[InstallDir]\reprocess\
When the batch file executes, the messages should be reprocessed successfully. However, if the problem is still present the messages will again end back up in the error queue.
Dovetail Carrier is a flexible, customizable application and you could potentially have custom behavior which, due to some unforeseen reason, is unable to process a given message. In this case you may need to coordinate with your development team on the best way to handle the problem.
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