DovetailCRMSettings.DatabaseType

Yes

MSSQL

Database Type. Valid values: MSSQL, Oracle

DovetailCRMSettings.DatabaseConnectionString

Yes

Data Source=serverName; Initial Catalog=dovetail; User Id=myUsername; Password=myPassword;

Database connection string.

For MSSQL databases:

Data Source=serverName; Initial Catalog=dovetail; User Id=myUsername; Password=myPassword;

For Oracle databases:

Data Source=OracleConnectionString;User Id=myUsername;Password=myPassword;

DovetailCRMSettings.EmployeeUserName

Yes

sa

Login Name of user/employee used when performing actions within the CRM system.

DovetailCRMSettings.AttachmentsFilePath

Yes

c:\attach

The root path for saving file attachments.
This can be a local path (c:\directory)
or a UNC path (\\server\directory)

DovetailCRMSettings.AttachmentMode

No

ModeB

Specifies which sub-folder mode Dovetail Mobile Agent should use when saving attachments.

NOTE: The value is NOT case-sensitive (i.e. 'modea' works as well as 'MODEA').

Valid values are:

ModeA: Put all files directly into the path specified by attachPath.

ModeB: Put attachments in subfolders using the CASE ID as a folder prefix.

For example, if the attachPath is set to "c:\attachments", attachments from Case 1792 will be stored in the path:

C:\attachments\001xxx\001792\

This mode groups up to a 1,000 cases in a grouping folder to help organize the attachments.

ModeC: Similar to ModeB but the folder names are slightly different.

For example, if the attachPath is set to "c:\attachments", attachments from Case 1792 will be stored in the path:

C:\attachments\1700\1792\

This mode groups up to 100 cases in a group folder to help organize the attachments.

MessageBusSettings.MessageQueue

Yes

msmq://localhost/dovetail.carrier

The URI of the message queue that Dovetail Carrier will look for messages.

MessageBusSettings.ConcurrentConsumers

No

2 * Number of CPUs

The number of messages processed concurrently.

RegularExpressionSettings.TimeoutInSeconds

No

30

Number of seconds a regular expression will execute before timing out. Timed out expressions will throw an exception.

Many extensions use regular expressions to drive how message processing is handled. It is possible that in some rare cases a complex regular expression for certain inputs could runaway. This timeout is a relief value preventing the message consumer from getting stuck evaluating a regular expression.

See Also

Configuration

Administrative Email Notifications

Reprocessing Failed Messages

Service User Security Requirements

Email Configuration Diagnostics

Logging Configuration

Next

Email Service Configuration