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Storing Attachments
When an attachment is added to a case or subcase, a copy of the file is saved to the attachment server. The configuration for Attachment.FilePath determines the path to the storage location, and the Attachment.AttachmentMode determines the folder structure for the file storage location. If saving attachments to a network share, proper permissions are required to access the network and read/write access to the attachments directory.
For example, if the Attachment.AttachmentMode is set to ModeB and the Attachment.FilePath is set to "c:\attachments", attachments from Case 1792 will be stored in the path:
C:\attachments\001xxx\001792\
UNC paths also work for the Attachment.FilePath. If it is set to "\\attachmentServer\attachments\", then attachments from Case 201 will be stored in the path:
\\attachmentServer\attachments\000xxx\000201\
Refer to the Application Configuration section for more details on these configuration settings.
Downloading/Viewing Attachments
Dovetail Mobile Agent uses Dovetail Seeker (and Dovetail SeekerProxy) to serve up the attachment files from the attachment storage location to the user's web browser.
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