GetCaseTimeAndExpenses(GetCaseTimeAndExpensesSetup) Method

Captures all the summed times (such as phone log time, billable and non-billable expense, etc) for a Case about to be closed. This overload takes a setup object.

Syntax

Visual Basic
C#

'Declaration
 
Public Overloads Function GetCaseTimeAndExpenses( _
   ByVal setupParam As GetCaseTimeAndExpensesSetup _
) As GetCaseTimeAndExpensesResult

public GetCaseTimeAndExpensesResult GetCaseTimeAndExpenses( 
   GetCaseTimeAndExpensesSetup setupParam
)

Parameters

setupParam: Setup object for API invocation.

Return Value

The following values are populated in the GetCaseTimeAndExpensesResult object returned by the API method:

CaseTimeAndExpenses - Contains the sums and totals of time and expenses calculated before closing a Case.

Remarks

There are a number of bugs with the default Clarify close Case summation on the form. There are not sufficient fields defined in the close_case record for the graphical fields they show. Hence, the data doesn't always make sense. For example, the total phone time captured should be the total of the phone time captured for the Case and for all general subcases. But the GUI form points that field to the total for the phone logs captured for the Case (not showing the Subcase). Hence, this API defines the data as captured from the real data.

Requirements

Platforms: Windows 98, Windows NT 4.0, Windows Millennium Edition, Windows 2000, Windows XP Home Edition, Windows XP Professional, Windows Server 2003 family

Reference

SupportToolkit Class
SupportToolkit Members
Overload List
GetCaseTimeAndExpensesSetup Class