fcSDK Documentation
SupportToolkit Class Members
Fields  Properties  Methods 

The following tables list the members exposed by SupportToolkit.

Public Constructors
 NameDescription
Public ConstructorSupportToolkit ConstructorOverloaded.   
Top
Public Fields
 NameDescription
Public Fieldstatic (Shared in Visual Basic)IsInternalLogIndicator  
Top
Public Properties
 NameDescription
Public PropertyApplicationClock

Exposed only for testability of certain APIs.

 
Top
Public Methods
 NameDescription
Public MethodAcceptCaseOverloaded. Accept the specified Case from the queue in which it is currently dispatched. This overload takes a set of required parameters for the API.  
Public MethodAcceptSubcaseOverloaded. Accept the specified Subcase from the queue in which it is currently dispatched. This overload takes a set of required parameters for the API.  
Public MethodAppendHistoryToCaseOverloaded. Append  
Public MethodAppendHistoryToSubCaseOverloaded. Append text to a Subcase and Case's history.  
Public MethodAssignCaseOverloaded. Assign the Case to a new user. This overload takes a set of required parameters for the API.  
Public MethodAssignSubcaseOverloaded. Assign the Subcase to a new user. This overload takes a set of required parameters for the API.  
Public MethodChangeCaseContactOverloaded. Changes the contact for a Case. This overload takes a set of required parameters for the API.  
Public MethodChangeCaseSiteOverloaded. Changes the Site of a Case. This overload takes a set of required parameters for the API.  
Public MethodChangeCaseStatusOverloaded. Changes the status of a Case. This overload takes a set of required parameters for the API.  
Public MethodChangeSubcaseStatusOverloaded. Changes the status of a Subcase. This overload takes a set of required parameters for the API.  
Public MethodCloseCaseOverloaded. Closes the specified Case that is currently open. This overload takes a set of required parameters for the API.  
Public MethodCloseSubcaseOverloaded. Closes the specified Subcase. This overload takes a set of required parameters for the API.  
Public MethodCreateCaseOverloaded. Creates a new Case. This overload takes a set of required parameters for the API.  
Public MethodCreateCaseObjidOverloaded. Creates a new Case by using know Objids of dependencies to keep from making additional database round trips to look up the Objids. This overload takes a set of required parameters for the API.  
Public MethodCreateSubcaseOverloaded. Creates a new Subcase. This overload takes a set of required parameters for the API.  
Public MethodDispatchCaseOverloaded. Dispatch the Case to the specified queue. This overload takes a set of required parameters for the API.  
Public MethodDispatchSubcaseOverloaded. Dispatch the Subcase to the specified queue. This overload takes a set of required parameters for the API.  
Public MethodForwardCaseOverloaded. Reject-forward the Case from one queue to another. This overload takes a set of required parameters for the API.  
Public MethodForwardSubcaseOverloaded. Reject-forward the Subcase from one queue to another. This overload takes a set of required parameters for the API.  
Public MethodFulfillCommitmentOverloaded. Fulfills a previously unfulfilled commitment. This overload takes a set of required parameters for the API.  
Public MethodGetCaseTimeAndExpensesOverloaded. Captures all the summed times (such as phone log time, billable and non-billable expense, etc) for a Case about to be closed. This overload takes a set of required parameters for the API.  
Public MethodGetSubcaseTimeAndExpensesOverloaded. Captures all the summed times (such as phone log time, billable and non-billable expense, etc) for a Subcase about to be closed. This overload takes a set of required parameters for the API.  
Public MethodInitialResponseOverloaded. Marks the initial response to a Case. This overload takes a set of required parameters for the API.  
Public MethodLogCaseCommitmentOverloaded. Creates a  commitment against a Case. This overload takes a set of required parameters for the API.  
Public MethodLogCaseEmailOverloaded. Creates an email log against a Case. This overload takes a set of required parameters for the API.  
Public MethodLogCaseEmailInOverloaded. Creates an email in log against a Case.  
Public MethodLogCaseInternalNoteOverloaded.   
Public MethodLogCaseInternalPhoneOverloaded.   
Public MethodLogCaseNoteOverloaded. Creates a note log against a Case. This overload takes a set of required parameters for the API.  
Public MethodLogCasePhoneOverloaded. Creates a phone log against a Case. This overload takes a set of required parameters for the API.  
Public MethodLogCaseResearchOverloaded. Creates a research log against a Case. This overload takes a set of required parameters for the API.  
Public MethodLogSubcaseCommitmentOverloaded. Creates a commitment against a Subcase. This overload takes a set of required parameters for the API.  
Public MethodLogSubcaseEmailOverloaded. Creates an email log against a Subcase. This overload takes a set of required parameters for the API.  
Public MethodLogSubCaseEmailInOverloaded. Creates an email in log against a Subcase.  
Public MethodLogSubcaseInternalNoteOverloaded.   
Public MethodLogSubcaseInternalPhoneOverloaded.   
Public MethodLogSubcaseNoteOverloaded. Creates a note log against a Subcase. This overload takes a set of required parameters for the API.  
Public MethodLogSubcasePhoneOverloaded. Creates a phone log against a Subcase. This overload takes a set of required parameters for the API.  
Public MethodLogSubcaseResearchOverloaded. Creates a research log against a Subcase. This overload takes a set of required parameters for the API.  
Public MethodMoveCaseOverloaded. Move the Case from one WipBin to another WipBin. This overload takes a set of required parameters for the API.  
Public MethodMoveSubcaseOverloaded. Move the Subcase from one WipBin to another WipBin. This overload takes a set of required parameters for the API.  
Public MethodRejectCaseOverloaded. Reject the Case from the queue in which it currently resides, and return it to the owner. This overload takes a set of required parameters for the API.  
Public MethodRejectSubcaseOverloaded. Reject the Subcase from the queue in which it currently resides, and return it to the owner. This overload takes a set of required parameters for the API.  
Public MethodRelateCaseToParentCaseOverloaded. Relates a Case to a specified parent Case. This overload takes a set of required parameters for the API.  
Public MethodReopenCaseOverloaded. Reopens the specified Case. This overload takes a set of required parameters for the API.  
Public MethodReopenSubcaseOverloaded. Reopens the specified Subcase. This overload takes a set of required parameters for the API.  
Public MethodUnrelateCaseFromParentCaseOverloaded. Unrelates the specified Case from the current parent Case. This overload takes a set of required parameters for the API.  
Public MethodUpdateCaseOverloaded. Updates an existing Case. This overload takes a setup object.  
Public MethodUpdateCaseCommitmentOverloaded. Updates a commitment against a Case. This overload takes a set of required parameters for the API.  
Public MethodUpdateSubcaseOverloaded. Updates an existing Subcase. This overload takes a setup object.  
Public MethodUpdateSubcaseCommitmentOverloaded. Updates a commitment against a Subcase. This overload takes a set of required parameters for the API.  
Public MethodYankCaseOverloaded. Yank the Case from its current location to a new owner's WipBin. This overload takes a set of required parameters for the API.  
Public MethodYankSubcaseOverloaded. Yank the Subcase from its current location to a new owner's WipBin. This overload takes a set of required parameters for the API.  
Top
See Also

Reference

SupportToolkit Class
FChoice.Toolkits.Clarify.Support Namespace

 

 


© 2010 Dovetail Software, Inc. - All rights reserved.
- Clarify, Amdocs, and related products and names are copyright and trademark of Amdocs, Inc.
- .NET, Visual Studio.NET, C#, Visual Basic and related products are trademark of Microsoft corporation.

Send comments on this topic.