LogCaseResearch(String,TimeSpan) Method

Creates a research log against a Case. This overload takes a set of required parameters for the API.

Syntax

Visual Basic
C#

'Declaration
 
Public Overloads Function LogCaseResearch( _
   ByVal caseIDNum As String, _
   ByVal researchDuration As TimeSpan _
) As LogCaseResearchResult

public LogCaseResearchResult LogCaseResearch( 
   string caseIDNum,
   TimeSpan researchDuration
)

Parameters

caseIDNum: Identifier of the Case against which the research note is being logged.
researchDuration: The length of time for research.

Return Value

The following values are populated in the LogCaseResearchResult object returned by the API method:

Objid - The Objid of the Log.
CommitmentObjid - The Objid of the Commitment.
StatusChangeObjid - The Objid of the StatusChange.

Remarks

It is possible to create a Commitment with this log. To do so set the CommitmentDueDate and CommitmentTitle and IsCommitmentToCustomer properties

Requirements

Platforms: Windows 98, Windows NT 4.0, Windows Millennium Edition, Windows 2000, Windows XP Home Edition, Windows XP Professional, Windows Server 2003 family

Reference

SupportToolkit Class
SupportToolkit Members
Overload List

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