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Dovetail Seeker is extensible. Via configuration, Seeker can easily be extended to search additional (including custom) fields (such as a custom field on the case or solution), and it can also search any object in the system, including custom objects. For example, if you have a custom widget table, and want to be able to search for widgets, Seeker can handle that. Refer to the Dovetail Seeker documentation for specific details.
Dovetail Search will automatically handle most of these extensions. For example, custom fields and custom objects will work without any modifications.
The exception is opening custom objects. For example, if a custom object (such as widget) is indexed, Dovetail Search for Clarify will display these widgets in the search results – it just won't know how to open the widget form. But because Dovetail Search for Clarify ships as source code, it can be easily extended. Simply modify the ShowObject subroutine within the search form's ClearBasic code, adding support for opening your custom object. Should you need assistance with this, please contact Dovetail Software.
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