Welcome to the RuleManager Documentation. RuleManager is Dovetail Software's application event processing engine, based on Microsoft™'s .NET framework.

RuleManager is an important part of the fcCRM system. It is a Windows service that monitors the fcCRM database for application events, and processes these events. The type of processing that occurs depends on the type of event.

Processing includes:

In general, RuleManager is meant to be a drop-in replacement for the Amdocs Rulemanager product. For more information, see the Comparison to Amdocs Rulemanager section.

Getting Help

If you need additional help beyond this user guide, you can use any of the following resources: