Comparison to Amdocs Rulemanager

This section describes the differences between Dovetail RuleManager and Amdocs Rulemanager.

Feature Comparison

Feature Dovetail RuleManager Amdocs Rulemanager Comments
Evaluation and firing of business rules and Actions Green Check Green Check  
Sending outgoing email (via Log Email or Business Rule notifications) Green Check Green Check RuleManager works with any SMTP mail server (it does not require Outlook).
HTML emails Green Check Red X See HTML Emails
Commitment warning and expiration notifications Green Check Green Check  
Business Rule action types:      
  •  
 Message Green Check Green Check  
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 Command Line Green Check Green Check  
  •  
 Carrier Message Green Check Red X Requires Dovetail Carrier
  •  
 Service Message/Run Service Red X Green Check  
Business Rule notification methods:      
  •  
 Email Green Check Green Check RuleManager does not ship with a pager clerk executable. However, RuleManager can call on an existing pager clerk executable.


Note: SMS requires a Twilio account See Notifications.
  •  
 Notifier Green Check Green Check
  •  
 Tone Pager Blue Exclamation Green Check
  •  
 Digital Pager Blue Exclamation Green Check
  •  
 Text Pager Blue Exclamation Green Check
  •  
 None Green Check Green Check
  •  
 Forward to my Supervisor Green Check Green Check
  •  
 SMS Green Check Red X
  •  
 Slack Green Check Red X
Notifications based on "Normal Business Hours" and "After Hours" Green Check Green Check  
Notifications based "High", "Medium", and "Low" Urgency Green Check Green Check  
Repeating Business Rule Notifications Green Check Green Check  
Create Activity Log on Action Green Check Green Check  
Business Rule Event Creation Times: Green Check Green Check  
  •  
 Event Creation Green Check Green Check  
  •  
 Contract Response Green Check Green Check  
  •  
 Subcase Commit Green Check Green Check  
  •  
 Subcase Warning Green Check Green Check  
  •  
 Commitment Time Green Check Green Check  
  •  
 Commitment Warning Green Check Green Check  
  •  
 Renew Notification Green Check Green Check  
  •  
 Quote Expiration Date Green Check Green Check  
  •  
 Earliest Service End Date Green Check Green Check  
  •  
 Support Program Response Green Check Green Check  
  •  
 Process/Action Duration Red X Green Check  
  •  
 Clarify Defined Green Check Green Check  
Business Rule Calendars:      
  •  
 Elapsed Time Green Check Green Check  
  •  
 Customer Business Hours Green Check Green Check  
  •  
 Support Business Hours Green Check Green Check  
  •  
 Customer Spt Prog Hours Green Check Green Check  
  •  
 Internal Spt Prog Hours Green Check Green Check  
  •  
 Process Instance Red X Green Check  
User Defined:      
  •  
 Properties Green Check Green Check  
  •  
 Recipient Alias Green Check Green Check  
  •  
 Object Types Green Check Green Check  
  •  
 Events Green Check Green Check  
  •  
 Event Creation Times Green Check Green Check  
  •  
 Calendars Green Check Green Check  
Trend Tracker Blue Exclamation Green Check RuleManager does not ship with a trend tracker executable. However, RuleManager can call on an existing trend tracker executable or bat file.
Dovetail Task Manager Green Check Red X Requires Dovetail Carrier and Dovetail Agent applications
Tskmgr.exe (Clarify Task Manager) Blue Exclamation Green Check RuleManager does not ship with a task manager executable. However, RuleManager can call on the Amdocs task manager executable (tskmgr.exe).
ClearBasic Scripts Blue Exclamation Green Check RuleManager does not ship with any ClearBasic scripts. However, RuleManager can call on the Amdocs cbbatch executable to execute ClearBasic scripts.
Service Manager Executables Blue Exclamation Green Check RuleManager does not ship with any Service Manager executables. However, RuleManager can call on the Amdocs Service Manager executables.
Report Execution Red X Green Check  
Support for Custom Function-based Rule Properties Green Check Red X  
Support for Configuration Item Rule Properties Green Check Red X  
Holiday support in Business Calendar calculations Green Check Red X  
Legend
Supported Supported
Unsupported Unsupported
See comments for explanation See comments for explanation