Browsing Solutions For Dovetail SelfService

  • Oracle connection issues - BOLT, FCFL, fcClient, fcAdmin

    Error: Microsoft OLEDB Error Microsoft Odbc driver The Oracle(tm) client and networking components were not found. These components are supplied by Oracle Corporation and are part of the Oracle Version 7.3 (or greater) client software installation. OR FC Application Initialization Failed. Oracle error occurred, but error message could not be retrieved from Oracle. OR FCApplication Initialization Failed. ORA-12154: TNS:could not resolve service name Initialization Error Application initialization failed. OR System.Data.OracleClient requires Oracle client software version 8.1.7 or greater.

  • Running Dovetail Classic ASP Web Applications on Vista or Windows Server 2008 64-bit with IIS 7

    When attempting to run any of the Dovetail ASP web applications with Dovetail SDK pre version 3.0 installed. (Agent, Self Service, Admin, etc) on Windows Vista x64 or Windows Server 2008 x64 editions with IIS 7, you may encounter the errors shown below. This is because the default application pools in IIS 7 are set to run in 64-bit mode, but the Dovetail SDK pre version 3.0 was only available as a 32 bit installer. Due to the 32-bit/64-bit Registry Redirection feature in Vista/Server 2008, 64-bit applications cannot see certain registry settings (such as the Dovetail SDK COM compatibility registrations). By enabling 32-bit applications in the web application's application pool, the application will work. See the resolution for specific step-by-step instructions on solving this problem. Here is a sample of the errors you might encounter when the 64-bit/32-bit problems are present: Active Server Pages error '00000000' Create object failed ? An error occurred while creating object 'FCApp'. Active Server Pages error '00000000' Create object failed ? An error occurred while creating object 'FCApp'. FCApplication Initialization Failed. Class doesn't support Automation Active Server Pages error '00000000' Create object failed ? An error occurred while creating object 'FCApp'. Active Server Pages error '00000000' Create object failed ? An error occurred while creating object 'FCApp'. Active Server Pages error '00000000' Create object failed ? An error occurred while creating object 'FCApp'. Initialization Error Application initialization failed. When configuring attachments with the ASP Smart Upload utility (for Dovetail Agent), you might also encounter the following: Microsoft JScript runtime error '800a01ad' Automation server can't create object /client/workflow/44/attachment2.asp, line 87

  • Unable to load DLL 'fc_crypt2' error on 64-bit operating systems

    The following error can occur when the fcSDK (or any fcSDK based application such as DovetailAdmin, DovetailAgent, or Dovetail SelfService) needs to deal with an encrypted password (such as during login, or c when setting or changing a password): Unable to load DLL 'fc_crypt2': The specified module could not be found. (Exception from HRESULT: 0x8007007E) This can occur on 64-bit operating systems, such as Windows Server 2008, Vista, and Windows 7

  • Installing Dovetail Admin or Dovetail Agent on Windows 2003 Server

    There are some special requirements for installing the Dovetail Admin and/or Dovetail Agent ASP web applications on a Windows 2003 Server. If the proper steps steps haven't been followed, you may see errors such as: Page Cannot Be Found "Page Cannot Be Found" The IIS log file may show: W3SVC1 GET /Agent44/Default.asp - 80

  • Error: "ASP 0196 Cannot launch out of process component" while sending e-mail by Enhanced Email Out (EEO)

    When EEO is used to send e-mail, after 'Send' button is clicked a message is displayed: "006~ASP 0196~Cannot launch out of process component~ Only InProc server components should be used. If you want to use LocalServer components, you must set the AspAllowOutOfProcComponents metabase setting. Please consult the help file for important considerations." This error is caused by aspSmartUpload component being invoked while it is not installed.

  • Information on use of Oracle 11 Database Instant Client

    Information on use of Oracle 11 Database Instant Client with Dovetail applications

  • Asian languages not displaying properly in dropdowns in Internet Explorer

    When viewing the language/culture dropdown lists in web applications where the list contains Asian languages (such as Japanese) - the Japanese characters may not render correctly in Internet Explorer. They may show as a series of blocks, or lines. The same page with the same dropdown list may render correctly in Firefox and/or Chrome browsers. Keywords: IE IE6 IE7 JA_JP ddl

  • The Session_OnEnd() event is not raised in ASP Web applications as expected after you install Windows Server 2003 with Service Pack 2

    The Session_OnEnd() event is not raised in ASP Web applications as expected after you install Windows Server 2003 with Service Pack 2. Consider the following scenario. You install Microsoft Windows Server 2003 with Service Pack 2 (SP2). You create an ASP Web application that uses the Session_OnEnd() event. You host the ASP Web application in Microsoft Internet Information Services (IIS) 6.0. You run an ASP Web application that uses the Session_OnEnd() event. In this scenario, the Session_OnEnd() event is not raised in ASP Web applications as expected. Therefore, you may experience slow computer performance or memory leaks.

  • What is the Public checkbox for on a Solution?

    What is the Public checkbox for on a Solution?

  • Getting BOLT running when set up in IIS on a Windows Server 2003 machine

    BOLT shows 404 Error when set up in IIS on a Windows Server 2003 machine. The virtual directory is configured as instructed in the documentation. The Bolt.udl file is set to connect to the database, and the Test Connection succeeds. HTML pages (as opposed to Bolt's ASP pages) from the virtual directory are browsable.

  • Requests for static files return 404 error (IIS 6.0)

    When trying to view (download) an attachment (such as a log file) from within Dovetail Agent or Dovetail SelfService, a 404 (page not found) error happens.

  • Avoid unhelpful HTTP 500 - Internal server errors in your browser

    When installing Dovetail web applications it is common to run into minor configuration errors. You need to be able to see the error message being returned by the web application when it is misconfigured to know what action to take. Internet Explorer’s default setting prevents detailed errors from being displayed. When IE has "Friendly HTTP Error Messages" turned on you will only see the common HTTP 500 Internal server error page that says "This page cannot be displayed".

  • fcClient: Notifications when license limits are near

    The fcSDK is responsible for tracking and enforcing licensing. There is typically a license limit, then a small number of grace licenses that can be used. For example, you may have 50 licenses and 3 grace licenses. Applications that use the fcSDK (such as fcClient and fcSelfService) can be configured to notify an administrator when the licensing has started to use grace licenses, and when the total limit has been reached.

  • Recommended performance counters for monitoring web applications

    To appropriately monitor performance of the application you will need to turn on monitoring for the application. We recommend setting the below counters at interval of 5 minutes. Be sure to check the log files daily to make sure they are not growing too large. At 5 minutes you should be ok for a couple of weeks.

  • Application pool setup

    For Windows 2003 web applications, it is recommended that you place them in separate Application Pools.