Recent Knowledgebase Articles

  • How to refresh the cache data in Dovetail Mobile

    During application startup, frequently used and seldom updated data is pulled into memory as cache objects. The cached data is exposed as read only strongly typed objects. Dovetail Mobile (like all Dovetail SDK-based applications) utilize cached objects to avoid extra round trips to the database which results in a dramatic application performance boost. The question arises: how to update cached d...

  • Configuring the session timeout in Dovetail Mobile

    How to configure session timeouts in Dovetail Mobile.

  • Dovetail SDK : Setting the session timeout length using .Net.

    Dovetail SDK sessions have a default timeout of 20 minutes. It is often desirable to change the length of this timeout period.

  • What is the maximum upload file size in ASP.NET applications? How to increase it?

    What is the maximum upload file size in ASP.NET applications? How to increase the max upload file size in ASP.NET applications, including Dovetail Mobile. Error messages may include: Exception Details: System.Web.HttpException: Maximum request length exceeded. HTTP Error 404.13 - Not Found The request filtering module is configured to deny a request that exceeds the request content length.

  • Server error: Unrecognized attribute 'targetFramework'.

    The following error can occur when starting up a web application: Server Error in '/admin' Application. -------------------------------------------------------------------------------- Configuration Error Description: An error occurred during the processing of a configuration file required to service this request. Please review the specific error details below and modify your configuration fil...

  • Dovetail SDK session user and sessionid values may not be correct in log files

    The Dovetail SDK and applications written using it commonly write to log files to help administrators troubleshoot problems. Dovetail SDK sets details about the current session (user and sessionid) to the current thread's logging context. These details can then be emitted with the logging pattern. This can cause ambiguity in certain logging situations involving multi-threaded host environment such...

  • Installation of Dovetail Mobile Agent stopped with "Failed to read IIsWebs table (-2147024891)" error message

    While installing an IIS web application, the installer ran into a permission issue with the iiswebs table: "Failed to reas IIsWebs table (-2147024891)" error message The installer would not install, repair, or remove the application.

  • Error: 80040154 when trying to run DataVerifier on 64-bit Windows OS

    When running the Dovetail DataVerifier, the following error may occur: System.Runtime.InteropServices.COMException (0x80040154): Retrieving the COM class factory for component with CLSID {96EFBAF6-4FA0-4F71-A012-910F6CF61120} failed due to the following error: 80040154. at System.RuntimeTypeHandle.CreateInstance(RuntimeType type, Boolean publicOnly, Boolean noCheck, Boolean& canBeCached, Runtime...

  • How to enable logging for the Data Verifier application

    If unexpected problems occur while running the Dovetail Data Verifier application (which can be a separate application, or bundled with the Dovetail SDK product), a Dovetail support person may ask you to enable logging for the Data Verifier and send him/her the logs as well as the test results.

  • Error connecting to database: OCIEnvCreate failed with return code -1

    While trying to connect to an Oracle database using a Dovetail application (such as Data Verifier ), the following error may occur: Error connecting to database: Oracle ODBC connection issue of “System.Exception: OCIEnvCreate failed with return code -1”

  • Out of memory errors with Classic Client on a Terminal Server/ Citrix Server

    Customers running the Classic Client on a Terminal Server/ Citrix Server may run into a problem where they cannot use the client for more than 1-2 hours before the Citrix servers fails with out-of-memory-type problem and all users get a warning message "You must close one or more windows" . When this occurs, the Terminal Server / Citrix Server has to be restarted before things work again.

  • How are the 'using' values in the Notify Frequency section of a Business Rule defined?

    When configuring business rule actions, the Notification Frequency can be defined using the following parameters: Start Action - specifies the length of time prior to starting the action hrs:mins from - specifies the event from which the Start Action should be applied (event creation, commitment time, etc.) using - how to calculate the total time (Elapsed Time, Cust Bus Hrs, Suppt Bus Hrs, etc.) ...

  • System.Threading.ThreadAbortException: Thread was being aborted.

    During FcApplication initialization of the Dovetail SDK (fcSDK), the following error may occur: System.Threading.ThreadAbortException: Thread was being aborted. The stack trace may look something like: [ERROR] [FChoice.Foundation.FCApplication] Error initializing CacheManager and LicenseManager: Thread was being aborted. [user: (null)] [sessionid: (null)] System.Threading.ThreadAbortException: T...

  • No column headers and no data visible in WIPBin or Queue in Clarify Client

    User launches Clarify Client, clicks on WIPBin or Queue name. There are no column headers in the right pane, no data displayed. The reason for this behavior is that Clarify Client-specific registry entries got reset.

  • Running Dovetail Classic ASP Web Applications on Vista or Windows Server 2008 64-bit with IIS 7

    When attempting to run any of the Dovetail ASP web applications with Dovetail SDK pre version 3.0 installed. (Agent, Self Service, Admin, etc) on Windows Vista x64 or Windows Server 2008 x64 editions with IIS 7, you may encounter the errors shown below. This is because the default application pools in IIS 7 are set to run in 64-bit mode, but the Dovetail SDK pre version 3.0 was only available as ...

  • WebLogic server returns License Exception at startup

    After WebLogic server is installed and configured, it may return License Exception message at start time. The message would look similar to this one: $$$$$$$$$$$$$$$$ License Exception $$$$$$$$$$$$$$$$ Loaded License : C:/weblogic/license/WebLogicLicense.xml However Unable to start because : No License found for WebLogic As well as the fact that: No License found for Tengah As well as th...

  • emailclerk Error syntax error: when parsing '' in the mail on line 1

    When using Clarify emailclerk, the following error can occur: CREATE CASE/LOG ERROR Error syntax error: when parsing '' in the mail on line 1 Note: This is the old-school Clarify emaiclerk. Not eResponse Manager. Not First Choice SEC (SuperEmailClerk). Not Dovetail EmailAgent.

  • Which Clarify forms are used for the Clarify license(s) installed?

    Depending on the Clarify license(s) installed, the application will use different forms for the same function (New Case, Opportunity Edit, etc.). The following list identifies those known differences.

  • Using Rule Properties that traverse a MTM or OTM relation

    For the most part, Rule properties are pretty straightforward. But what happens when a rule property had to traverse through a MTM (Many-To-Many) or OTM (One-To-Many) relation? A rule property typically resolved to one piece of data. For example, consider a property that is the site name for a case. The path to resolve this would be case_reporter2site:site_name. This would resolve to one piece o...

  • WebLogic Admin server failing to connect to secondary server with the following error: <BEA-000905> <Could not open connection with host: <<hostname>> and port: 8003.>

    Configuration of WebLogic using an Admin server and one or more secondary servers requires specifying the proper hostnames and ports for each. While attempting to connect to a secondary server, the Admin server may render the following errors: <Info> <WebLogicServer> <BEA-000377> <Starting WebLogic Server with Java HotSpot(TM) VM Version 1.4.2 1.4.2.10-060112-19:42-IA64N IA64 from Hewlett-Packar...

  • Clarify Rulemanager error: Failed to initialize the COM Sub System

    Note: This solution is in regards to the Clarify / Amdocs Rulemanager, NOT Dovetail Rulemanager. Attempting to start the Clarify Rulemanager service on Windows can result in (any/all) of the following error(s): loc_dbg_print: Getting string from string list 51, index 12 Database string_db table is missing strings for subsystem 'com' (string id 12000) 12000--> loc_dbg_print: Found string 'Canno...

  • Creating sessions without passwords is disabled for security reasons.

    The following error can be thrown by the fcSDK: Exception calling "CreateSession" with "2" argument(s): "(10158) Creating sessions without passwords is disabled for security reasons. If you wish to allow this potentially unsafe behavior, you must configure the app to allow it. Please consult the documentation on how to enable this setting." Example .NET code that can cause this error: $ClarifySe...

  • Creating sessions using the fcSDK application user is disabled for security reasons.

    The following error can be thrown by the fcSDK: Exception calling "CreateSession" with "0" argument(s): "(10159) Creating sessions using the fcSDK application user is disabled for security reasons. If you wish to allow this potentially unsafe behavior, you must configure the app to alloow it. Please consult the documentation on how to enable this setting. Example .NET code that can cause this e...

  • RuleManager warning: Employee has an invalid email address

    The following warning can appear in Rulemanager logs: WARN FChoice.RuleManager.PersonRepository - Employee "some_user_name" has an invalid email address of "No". System.FormatException: The specified string is not in the form required for an e-mail address. at System.Net.Mime.MailBnfHelper.ReadMailAddress(String data, Int32& offset, String& displayName) at System.Net.Mail.MailAddress.Parse...

  • RuleManager warning: Employee has no valid email address

    The following warning can appear in Rulemanager logs: WARN FChoice.RuleManager.EmailNotification - User login "some_user_name" has no valid email address. Could not send Email Notification to this Recipient. This warning indicates that the user's email address is blank or empty or NULL. In the example above, "some_user_name" has an empty email address.