Browsing Solutions For RuleManager

  • How are the 'using' values in the Notify Frequency section of a Business Rule defined?

    When configuring business rule actions, the Notification Frequency can be defined using the following parameters: Start Action - specifies the length of time prior to starting the action hrs:mins from - specifies the event from which the Start Action should be applied (event creation, commitment time, etc.) using - how to calculate the total time (Elapsed Time, Cust Bus Hrs, Suppt Bus Hrs, etc.) How are each of the values in the 'using' drop down defined?

  • RuleManager warning: Employee has an invalid email address

    The following warning can appear in Rulemanager logs: WARN FChoice.RuleManager.PersonRepository - Employee "some_user_name" has an invalid email address of "No". System.FormatException: The specified string is not in the form required for an e-mail address. at System.Net.Mime.MailBnfHelper.ReadMailAddress(String data, Int32& offset, String& displayName) at System.Net.Mail.MailAddress.ParseValue(String address) at System.Net.Mail.MailAddress..ctor(String address, String displayName, Encoding displayNameEncoding) at FChoice.RuleManager.PersonRepository.GetUserHelper(GetUserPredicate setupFilter) This warning indicates that the user's email address is not a valid email address. In the example above, "some_user_name" has an invalid email address of "No".

  • RuleManager warning: Employee has no valid email address

    The following warning can appear in Rulemanager logs: WARN FChoice.RuleManager.EmailNotification - User login "some_user_name" has no valid email address. Could not send Email Notification to this Recipient. This warning indicates that the user's email address is blank or empty or NULL. In the example above, "some_user_name" has an empty email address.

  • RuleManager.ProcessExecutor: The system cannot find the file specified

    The following error can appear in Rulemanager logs: ERROR FChoice.RuleManager.ProcessExecutor - Command "cbbatch -db_server myserver -db_name clarify -user_name clarify -password clarify -f myscript.cbs -r SendMessage -al 268485154" did not start successfully. System.ComponentModel.Win32Exception: The system cannot find the file specified at System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfo startInfo) at System.Diagnostics.Process.Start(ProcessStartInfo startInfo) at FChoice.RuleManager.ProcessExecutor.Execute(String command, String workingDirectory) Another example: ERROR FChoice.RuleManager.ProcessExecutor - Command ""." -p SKY_WORD -t "(212) 123-4567" -m "1846393 for Fred Smith has been dispatched" -e "email@address.com"" did not start successfully. This error means that Rulemanager attempted to run a command line action, but was unable to find the executable to be run.

  • How to have Rulemanager send messages to pagers / SMS / cell / mobile devices

    How to have Rulemanager send messages to pagers / SMS / cell / mobile devices

  • Platform Guide: List of supported platforms and versions

    Where can I find details on the list of supported platforms for Dovetail products? Keywords: Microsoft SQL Server MSSQL Oracle requirements operating system windows iis .NET Clarify Amdocs

  • How many processors should my Dovetail application server have?

    A customer recently asked if they should provision multiple CPUs on virtual machines hosting Dovetail applications. Dovetail web and service applications can utilize more than one processor to get more work done concurrently.

  • RuleManager exception when evaluating condition using a string of all numeric characters

    Creating a Business Rule condition using a Rule Property mapped to a field with data type of 'String' will encounter the following error if the value of the condition is numeric and exceeds the allowable limits for Int32 data types: System.OverflowException: Value was either too large or too small for an Int32. at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info) at System.String.System.IConvertible.ToInt32(IFormatProvider provider) at System.Convert.ChangeType(Object value, Type conversionType, IFormatProvider provider) at FChoice.RuleManager.ConditionOperator.Evaluate(Property left, String right, Type type, ApplicationEvent applicationEvent) at FChoice.RuleManager.Condition.Evaluate(ApplicationEvent applicationEvent) at FChoice.RuleManager.ConditionEvaluator.AreAllConditionsTrue(ApplicationEvent applicationEvent, Rule rule) at FChoice.RuleManager.RuleApplicationEvent.PerformExecute() at FChoice.RuleManager.ApplicationEvent.Execute() at FChoice.RuleManager.ApplicationEventExecutor.TryExecute(ApplicationEvent applicationEvent)

  • Timeout expired. The timeout period elapsed prior to completion

    When using a Dovetail product, the following exception can occur: Exception: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.

  • How do I enable logging of windows installer failures?

    Problems can crop up with windows installers. If you do not have permissions or a required subsystem is missing you can get weird errors. When you open a case with us regarding installation issues we will likely ask that you send us an installer log. Below are instructions on how to get a log of the results of an failure to install one of our MSI installers.

  • Rulemanager fails to execute a command line message and does not shutdown cleanly

    Scenario: Dovetail Rulemanager running as a Windows service Business rule action fires a command line, which is a DOS BAT file. In this case, the BAT file was simply a wrapper around an executable. The rule action fires, but the BAT file is not getting called, and the Rulemanager Consumer thread that processes this action seems to be hung. This hung thread was not allowing Rulemanager to shutdown cleanly. Task Manager was needed to kill the Rulemanager process.

  • Scheduled Timebombs in Rulemanager are off by a few hours

    When Rulemanager schedules events to fire in the future based on a given calendar. When the server timezone does not match the calendar timezone the event being created will have its execution time adjusted to compensate. If your server is using the wrong timezone the event will be created with an unexpected execution time. Take a look at this log of a scheduled application event (timebomb) being created by Rulemanager. FChoice.RuleManager.ApplicationEventScheduleFinder - Scheduling application event starting at "4/18/2009 3:53:06 PM" with a execution delay of "00:00:00". FChoice.RuleManager.ApplicationEventScheduleFinder - Found Schedule time of "4/20/2009 8:00:00 AM". ... FChoice.RuleManager.RuleApplicationEvent - Scheduled new Application Event 269434044 with Escalation Time of 4/20/2009 12:00:00 PM from Application Event 269434044. Notice the difference between the found schedule time and the actual escalation time of the application event being created. This difference is cause by a timezone adjustment. In this case 4 hours is added to the event because the server timezone is set to GMT while the calendar is set to -4 hours GMT.

  • Rulemanager error: Invalid operand format for an IsIn operator

    The following error can be thrown by Dovetail Rulemanager: Logger: FChoice.RuleManager.VolatileResourceExecutor Error:Error executing Volatile Resource. FChoice.RuleManager.OperandException: (-1) Invalid operand format for an IsIn operator. at FChoice.RuleManager.ConditionOperators.IsIn.PerformEvaluate(IComparable left, IComparable right) at FChoice.RuleManager.ConditionOperator.Evaluate(Property left, String right, Type type, ApplicationEvent applicationEvent) at FChoice.RuleManager.Condition.Evaluate(ApplicationEvent applicationEvent) at FChoice.RuleManager.ConditionEvaluator.AreAllConditionsTrue(ApplicationEvent applicationEvent, Rule rule) at FChoice.RuleManager.RuleApplicationEvent.PerformExecute() at FChoice.RuleManager.ApplicationEvent.Execute() at FChoice.RuleManager.ApplicationEventExecutor.TryExecute(ApplicationEvent applicationEvent) at FChoice.RuleManager.ApplicationEventExecutor.<<c__DisplayClass2.<Execute>b__0() at FChoice.RuleManager.VolatileResourceExecutor.Execute(TryExecute tryExecute, NonFatalExecutionFailure nonFatalExecutionFailure)

  • Where do application events (timebombs) go that fail to execute in RuleManager?

    RuleManager will do its best to process all application events (also known as timebombs). What happens if the business rule has an error and RuleManager cannot complete processing?

  • Connection refused error when sending an email via SMTP

    The Rulemanager service will not start. The log file indicates a socket error sending email. When Rulemanager starts up, it sends a test email. The log file indicates a connection refused error when talking to the SMTP server. Also tried connecting directly to the mail server using telnet: CmdPrompt>telnet MyMailServer 25 connection refused

  • Does the user credentials in the application connection string need to be a valid clarify user?

    Applications that use the Dovetail SDK need to specificy a database connection string containing the application user credentials. It is easy to think that the application user credentials used may need to be a valid clarify user. Is this true?

  • Rulemanager error: System.InvalidOperationException: Cannot start process because a file name has not been provided.

    When RuleManager attempts to send a execute a process or send a page (using the NotificationConfig.PagerApplicationPath), the following error can occur: System.InvalidOperationException: Cannot start process because a file name has not been provided. Stack Trace: ERROR FChoice.RuleManager.ProcessExecutor - Process ""C:\bin\rulemanager\TestScripts\pager_clerk.bat" -p SKY_WORD -t "512-123-4567" -m "a note was logged to case 16 " -e "gary@fchoice.com"" did not execute successfully. System.InvalidOperationException: Cannot start process because a file name has not been provided. at System.Diagnostics.Process.Start() at System.Diagnostics.Process.Start(ProcessStartInfo startInfo) at FChoice.RuleManager.ProcessExecutor.Execute(String command, String workingDirectory) 2007-09-12 20:25:42,229 [Consumer1] DEBUG FChoice.RuleManager.DataSession - Retrieving data session from thread local storage for slot "DataSession" on thread "Consumer1". 2007-09-12 20:25:42,245 [Consumer1] DEBUG FChoice.RuleManager.DataSession - Retrieving data session from thread local storage for slot "DataSession" on thread "Consumer1". 2007-09-12 20:25:42,245 [Consumer1] DEBUG FChoice.RuleManager.DataSession - Rolling back the transaction for thread "Consumer1". 2007-09-12 20:25:42,245 [Consumer1] DEBUG FChoice.RuleManager.ApplicationEventExecutor - Error executing Application Event 268445419.

  • This service has been marked for deletion

    If you uninstall a Windows service (such as SEC.NET or Rulemanager) , it may still show in the Services console (services.msc) If you try to start it, stop it or uninstall it again (using sc.exe /delete) you get an error: "This service has been marked for deletion".

  • Error viewing CHM files: The page cannot be displayed

    Trying to read can result in the CHM file showing an error such as "The page cannot be displayed". There are several possible reasons why your CHM e-books and documentation files are unreadable.