Configuration Item Name
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Description and Valid Values
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default_fc_notifier_frequency
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DEFAULT: i_value = 60
Default fcNotifier Frequency - How often to check for new messages (number of seconds)
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open_item_from_notifier
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DEFAULT: i_value = 0
Should the fcNotifier try to parse the message and allow the item to be opened? (0 = no; 1 = yes)
By setting this config item to 1, the fcNotifier will try to parse the message and will display a hyperlink to open the item. The success of this parsing is highly dependent on the notification message.
It can successfully parse messages such as:
- The Case 9 was yanked from your Wipbin by Clarify.
- Case 10 has been assigned to you by Clarify
- RE: Case-Subcase Queue Escalation Case 47 has been sitting in queue Support for 4 hours. Please take appropriate action.
It will not be able to parse messages such as:
- RE: Case-Subcase Queue Escalation Case 47 has been sitting in queue Support Case for 4 hours. Please take appropriate action. (It will give a hyperlink to Open Case 'for')
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fc_wip_q_counts
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DEFAULT: i_value = 1
Should we include the count of objects for wipbins & queues in the console left pane? (0 = no; 1 = yes)
Note: Due to a limitation/bug in the Sybase OLEDB driver, this functionality is not currently supported on Sybase databases.
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query_rowlimit
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DEFAULT: i_value = 0
Maximum number of rows to be returned in a query (i.e. case query, subcase query, CR query, select address, select contact, select contract, select part (support, quality), select site, select site_part, select solution, Queries queries) 0 = no limit
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fcquery_system
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DEFAULT: str_value = blank
Which system to query. If blank, it's the current system. Otherwise, use:
ID|PASS|SERVER|DB
where:
ID = the user id
PASS = the password
SERVER = the query target server
DB = the query target database
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attachment_style
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DEFAULT: i_value = 0
Which style of attachment handling is used? (0 = Classic Clarify, 1 = Attachment Anywhere)
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flash_style
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DEFAULT: i_value = 0
Which style of flash handling is used? (0 = Classic Clarify, 1 = Flashes Anywhere)
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fc_eeo_alt_replyto
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DEFAULT: str_value = blank
Reply-To address for EEO to use. If blank, EEO will use the current sender's email address. For example, if you want replies to an EEO email to go to your support email alias, set this value to be "support@mycompany.com". This is a global setting for all users.
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fc_console_maxrecords
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DEFAULT: i_value = 0
Maximum number of each object type to display in console. If set to 0, all will be shown. If, for example, it is set to 5, then the console will only show a maximum of 5 cases, 5 subcases, 5 bugs, etc.
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fc_delete_old_messages
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DEFAULT: i_value = 0
Dovetail Agent can automatically delete old Notifier messages upon login. The fc_delete_old_messages configuration item defines how old messages need to be (in days) before they are deleted. For example, if fc_delete_old_messages is set to 14, then messages older than 14 days will be deleted upon login. If this configuration item is set to 0 (or if this config item doesn't exist), then old messages are not automatically deleted.
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cl_dflt_dr_loc
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DEFAULT: str_value = "central stores"
This is the Default Inventory Location used in Depot Repair. If Depot Repair is already in use in the Clarify client, this configuration item should already be set in the database. If that is true, either remove this item or set the value to match the current value. If it is not set, change the value to point to the correct inventory location.
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cl_dflt_dr_gl
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DEFAULT: str_value = "exp_gl"
This is the Default Expense GL Account used in Depot Repair. If Depot Repair is already in use in the Clarify client, this configuration item should already be set in the database. If that is true, either remove this item or set the value to match the current value. If it is not set, change the value to point to the correct inventory location.
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fc_attach_upload_option
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DEFAULT: i_value = 0
On the attachments page, are users given the option of uploading the file to the attachments server or not? 0=No 1=Yes
If no, attachments will always be uploaded and the attachment (doc_inst and doc_path records) will be added in the Clarify database.
If yes, a checkbox will be enabled allowing users to choose if the file is uploaded or not. The attachment (doc_inst and doc_path records) will be added in the Clarify database regardless of the checkbox setting.
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fc_dde_server
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DEFAULT: i_value = 0
Should Dovetail Agent function as a DDE (Dynamic Data Exchange) server? (0 = no; 1 = yes)
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fc_eeo_dont_prefill_to_list
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DEFAULT: i_value = 0
By default, the TO list is pre-filled. For example, when logging email on a case, the TO list will be prefilled with the email address of the contact for the case. The fc_eeo_dont_prefill_to_list configuration item allows this prefill functionality to be turned off. Setting the i_value to 1 will disable the prefilling.
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fc_config_mgr_search_level
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DEFAULT: i_value = 999
On the configuration manager page, by default, how many levels deep should the site part search go?
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fc_force_site_part_search_filter
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DEFAULT: i_value = 0
On the config manager page, should filtering be enforced when searching for site parts? (0 = no filtering required, 1 = enforce filtering)
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fc_console_default_refresh_rate
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DEFAULT: i_value = 120
Default Refresh Rate of console in seconds.
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fc_console_refresh_rate_limit
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DEFAULT: i_value = 60
The lower limit for the Refresh Rate of console. This allows administrators to prevent refreshes that are too frequent.
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