Modify the global.asa File

Before modifying the global.asa file for your environment, we recommend that you first back it up to a safe location. It can be modified with any text editor.

The global.asa file for Dovetail Agent is located in the pages folder of your Dovetail Agent application. Depending on where you unzipped the Dovetail Agent files, its path will be similar to: C:\dovetail\agent\pages\global.asa

Define the following global application variables for your environment:

Application Variable

Description

attach_dir

Permanent Storage Location for Attachments. This is a physical path.

v_attach_dir

Virtual attachments directory on the server pointing to the permanent attachments directory. This virtual directory allows Dovetail Agent users to access existing attachments. This virtual directory was created in the Configure the Web Server step.

Note: This should be the same directory that the Clarify Classic Client uses (network shares are permitted) so that the systems will interoperate.

v_upload_dir

Virtual uploads directory on the server pointing to the temporary upload directory. This is where attachments are first uploaded to. If the attachment has a valid file size, it is moved to the permanent storage location. This virtual directory was created in the Configure the Web Server step.

max_attach_size

Maximum attachment size (in kilobytes). This allows you to prevent very large file uploads.

bCaseIdIsNumeric

Is the Numbering Scheme for Cases an Integer?

  • True = Cases in the Dovetail Agent Wipbins and Queues will be sorted numerically
  • False = Cases in the Dovetail Agent Wipbins and Queues will be sorted alphabetically

For example, if your case IDs are similar to "1234", then this variable should be set to true. If your case IDs are similar to "C1234-01012002", then this variable should be set to false.

bSubcaseIdIsNumeric

Is the Numbering Scheme for Subcases an Integer?

  • True = Subcases in the Dovetail Agent Wipbins and Queues will be sorted numerically
  • False = Subcases in the Dovetail Agent Wipbins and Queues will be sorted alphabetically

Note: Only the portion of the ID number after the dash must be an integer. For example, if your subcase IDs are similar to "100-12", then this variable should be set to true.

bSolutionIdIsNumeric

Is the Numbering Scheme for Solutions an Integer?

  • True = Solutions in the Dovetail Agent Wipbins and Queues will be sorted numerically
  • False = Solutions in the Dovetail Agent Wipbins and Queues will be sorted alphabetically

bCRIdIsNumeric

Is the Numbering Scheme for Change Requests an Integer?

  • True = Change Requests in the Dovetail Agent Wipbins and Queues will be sorted numerically
  • False = Change Requests in the Dovetail Agent Wipbins and Queues will be sorted alphabetically

bDemandDtlIdIsNumeric

Is the Numbering Scheme for Part Requests an Integer?

  • True = Part Requests in the Dovetail Agent Wipbins and Queues will be sorted numerically
  • False = Part Requests in the Dovetail Agent Wipbins and Queues will be sorted alphabetically

bAIIdIsNumeric

Is the Numbering Scheme for Action Items an Integer?

  • True = Action Items in the Dovetail Agent Wipbins and Queues will be sorted numerically
  • False = Action Items in the Dovetail Agent Wipbins and Queues will be sorted alphabetically

PASSWORD_REQUIRED

Determines if Dovetail Agent requires a password when logging in. If using Integrated Windows Integrated Security, set this to false. Else, leave this set to true. Refer to the section on Integrated Windows Security for more information.


See Also

Installing Dovetail Agent

Install the Dovetail SDK

Update the Clarify Schema

Add the Database Trigger

Add the fc_wip_q_counts Stored Procedure

Set Configuration Items

Import Data Files

Set Up Web Privclasses

Configure the Web Server

Edit the fc.env File

Optional - Install ASP File Upload component

Optional - Set Up Search

Optional - Set Up Full Text Search (FTS) Client Software

Optional - Set Up Flashes Anywhere

Optional - Set Up Attachments Anywhere

Optional - Set Up Zip Codes

Optional - Add Indexes for the Integrated Notifier

Next

Optional - Install ASP File Upload component
Modify the global.asa File