Dovetail Carrier is a flexible and customizable message handling framework for your Dovetail or Clarify CRM application.
Its general purpose message processor and customizable business rule system allow the automation of a virtually any internal CRM processes associated with communicating with external systems.
The Carrier framework is designed to support extensions to its baseline capabilities, for implementing solutions to your organization's business needs.
Extensions shipped by Dovetail have been designed to be customizable and new extensions can be added by customers as needed with no limit on the number of active extensions.
Dovetail Software provides the following extensions for Dovetail Carrier:
Communications Extension: Email messages received are treated as Dialogues and Communications within your Clarify CRM system. This extension is an effective replacement for much of the Amdocs eResponse Manager™ product.
Email Agent Extension: Email messages received are treated as support case correspondence within your Clarify CRM system. When possible emails are correlated with existing support cases. Logging their contents and attachments to the appropriate case or sub case. Emails about new issues will create cases. This extension is an effective replacement for Clarify EmailClerk™ and Dovetail's standalone Email Agent product.
Task Manager Extension: Processes messages received from Dovetail Rulemanager. These are typically part of the Dovetail Task Manager process. The Task Manager extension will execute each Task within the given Task Set. This includes dynamic property evaluation and workflow.
