ForwardCase(String,String) Method

Reject-forward the Case from one queue to another. This overload takes a set of required parameters for the API.

Syntax

Visual Basic
C#

'Declaration
 
Public Overloads Function ForwardCase( _
   ByVal caseIDNum As String, _
   ByVal newQueue As String _
) As ToolkitResult

public ToolkitResult ForwardCase( 
   string caseIDNum,
   string newQueue
)

Parameters

caseIDNum: Case Identifier.
newQueue: The new queue into which the Case is to be forwarded.

Return Value

A ToolkitResult instance with no properties set. The properties (Objid, IDNum, etc.) are not relevant to this API.

Remarks

The Case must be in open condition, and not currently dispatched to a queue.

Requirements

Platforms: Windows 98, Windows NT 4.0, Windows Millennium Edition, Windows 2000, Windows XP Home Edition, Windows XP Professional, Windows Server 2003 family

Reference

SupportToolkit Class
SupportToolkit Members
Overload List

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