SupportToolkit Class Members

The following tables list the members exposed by SupportToolkit.

Public Constructors

  Name Description
Public Constructor SupportToolkit Constructor Overloaded.   

Public Fields

  Name Description
Public Fieldstatic (Shared in Visual Basic) IsInternalLogIndicator  

Public Properties

|   | Name | Description | | --- | --- | --- | | Public Property | ApplicationClock | Exposed only for testability of certain APIs.

  | | Public Property | ImpersonatorUsername | (Inherited from FChoice.Toolkits.Clarify.Support.SupportToolkitBase) | | Public Property | UseDenormalizedCaseTypeLevels | (Inherited from FChoice.Toolkits.Clarify.Support.SupportToolkitBase) |

Public Methods

  Name Description
Public Method AcceptCase Overloaded. Accept the specified Case from the queue in which it is currently dispatched. This overload takes a set of required parameters for the API.  
Public Method AcceptSubcase Overloaded. Accept the specified Subcase from the queue in which it is currently dispatched. This overload takes a set of required parameters for the API.  
Public Method AppendHistoryToCase Overloaded. Append  
Public Method AppendHistoryToSubCase Overloaded. Append text to a Subcase and Case's history.  
Public Method AssignCase Overloaded. Assign the Case to a new user. This overload takes a set of required parameters for the API.  
Public Method AssignSubcase Overloaded. Assign the Subcase to a new user. This overload takes a set of required parameters for the API.  
Public Method ChangeCaseContact Overloaded. Changes the contact for a Case. This overload takes a set of required parameters for the API.  
Public Method ChangeCaseSite Overloaded. Changes the Site of a Case. This overload takes a set of required parameters for the API.  
Public Method ChangeCaseStatus Overloaded. Changes the status of a Case. This overload takes a set of required parameters for the API.  
Public Method ChangeSubcaseStatus Overloaded. Changes the status of a Subcase. This overload takes a set of required parameters for the API.  
Public Method CloseCase Overloaded. Closes the specified Case that is currently open. This overload takes a set of required parameters for the API.  
Public Method CloseSubcase Overloaded. Closes the specified Subcase. This overload takes a set of required parameters for the API.  
Public Method CreateCase Overloaded. Creates a new Case. This overload takes a set of required parameters for the API.  
Public Method CreateCaseObjid Overloaded. Creates a new Case by using know Objids of dependencies to keep from making additional database round trips to look up the Objids. This overload takes a set of required parameters for the API.  
Public Method CreateSubcase Overloaded. Creates a new Subcase. This overload takes a set of required parameters for the API.  
Public Method DispatchCase Overloaded. Dispatch the Case to the specified queue. This overload takes a set of required parameters for the API.  
Public Method DispatchSubcase Overloaded. Dispatch the Subcase to the specified queue. This overload takes a set of required parameters for the API.  
Public Method ForwardCase Overloaded. Reject-forward the Case from one queue to another. This overload takes a set of required parameters for the API.  
Public Method ForwardSubcase Overloaded. Reject-forward the Subcase from one queue to another. This overload takes a set of required parameters for the API.  
Public Method FulfillCommitment Overloaded. Fulfills a previously unfulfilled commitment. This overload takes a set of required parameters for the API.  
Public Method GetCaseTimeAndExpenses Overloaded. Captures all the summed times (such as phone log time, billable and non-billable expense, etc) for a Case about to be closed. This overload takes a set of required parameters for the API.  
Public Method GetSubcaseTimeAndExpenses Overloaded. Captures all the summed times (such as phone log time, billable and non-billable expense, etc) for a Subcase about to be closed. This overload takes a set of required parameters for the API.  
Public Method InitialResponse Overloaded. Marks the initial response to a Case. This overload takes a set of required parameters for the API.  
Public Method LogCaseCommitment Overloaded. Creates a  commitment against a Case. This overload takes a set of required parameters for the API.  
Public Method LogCaseEmail Overloaded. Creates an email log against a Case. This overload takes a set of required parameters for the API.  
Public Method LogCaseEmailIn Overloaded. Creates an email in log against a Case.  
Public Method LogCaseInternalNote Overloaded.   
Public Method LogCaseInternalPhone Overloaded.   
Public Method LogCaseNote Overloaded. Creates a note log against a Case. This overload takes a set of required parameters for the API.  
Public Method LogCasePhone Overloaded. Creates a phone log against a Case. This overload takes a set of required parameters for the API.  
Public Method LogCaseResearch Overloaded. Creates a research log against a Case. This overload takes a set of required parameters for the API.  
Public Method LogSubcaseCommitment Overloaded. Creates a commitment against a Subcase. This overload takes a set of required parameters for the API.  
Public Method LogSubcaseEmail Overloaded. Creates an email log against a Subcase. This overload takes a set of required parameters for the API.  
Public Method LogSubCaseEmailIn Overloaded. Creates an email in log against a Subcase.  
Public Method LogSubcaseInternalNote Overloaded.   
Public Method LogSubcaseInternalPhone Overloaded.   
Public Method LogSubcaseNote Overloaded. Creates a note log against a Subcase. This overload takes a set of required parameters for the API.  
Public Method LogSubcasePhone Overloaded. Creates a phone log against a Subcase. This overload takes a set of required parameters for the API.  
Public Method LogSubcaseResearch Overloaded. Creates a research log against a Subcase. This overload takes a set of required parameters for the API.  
Public Method MoveCase Overloaded. Move the Case from one WipBin to another WipBin. This overload takes a set of required parameters for the API.  
Public Method MoveSubcase Overloaded. Move the Subcase from one WipBin to another WipBin. This overload takes a set of required parameters for the API.  
Public Method RejectCase Overloaded. Reject the Case from the queue in which it currently resides, and return it to the owner. This overload takes a set of required parameters for the API.  
Public Method RejectSubcase Overloaded. Reject the Subcase from the queue in which it currently resides, and return it to the owner. This overload takes a set of required parameters for the API.  
Public Method RelateCaseToParentCase Overloaded. Relates a Case to a specified parent Case. This overload takes a set of required parameters for the API.  
Public Method ReopenCase Overloaded. Reopens the specified Case. This overload takes a set of required parameters for the API.  
Public Method ReopenSubcase Overloaded. Reopens the specified Subcase. This overload takes a set of required parameters for the API.  
Public Method UnrelateCaseFromParentCase Overloaded. Unrelates the specified Case from the current parent Case. This overload takes a set of required parameters for the API.  
Public Method UpdateCase Overloaded. Updates an existing Case. This overload takes a setup object.  
Public Method UpdateCaseCommitment Overloaded. Updates a commitment against a Case. This overload takes a set of required parameters for the API.  
Public Method UpdateSubcase Overloaded. Updates an existing Subcase. This overload takes a setup object.  
Public Method UpdateSubcaseCommitment Overloaded. Updates a commitment against a Subcase. This overload takes a set of required parameters for the API.  
Public Method YankCase Overloaded. Yank the Case from its current location to a new owner's WipBin. This overload takes a set of required parameters for the API.  
Public Method YankSubcase Overloaded. Yank the Subcase from its current location to a new owner's WipBin. This overload takes a set of required parameters for the API.  

Reference

SupportToolkit Class
FChoice.Toolkits.Clarify.Support Namespace