Opening Search Result Attachments

Users can open attachment search results from the FTS page. If attachments are in the proper place (i.e. in the location defined by the attach_dir variable in global.asa), Dovetail Agent will try to download the attachment from that location. Otherwise, it will try to open the attachment as a local path.

See Also

Full Text Search

Setting Up FTS

FTS Inflections

Search Preferences

Attaching Search Results to a Case

Using Data Restriction and FTS

Next

Using Data Restriction and FTS

Opening Search Result Attachments