Contents

Introduction  Upgrade Guide and New Features  Installation Guide  Administrative Concerns  Altered Functionality     Case Screen     Console     Contacts     Contracts     CR Ownership     Dovetail Logistics     Full Text Search        Setting Up FTS        FTS Inflections        Search Preferences        Attaching Search Results to a Case        Opening Search Result Attachments        Using Data Restriction and FTS     Interaction Form     Linking Solutions to Cases     Login Form     My Commitments Form     Notifier Form     Parent-Child Cases     Privclasses     Resource Configurations     Select and Query Forms     Site Configuration Management  New Functionality  Copyright Notice and Trademarks  Index