Parent-Child Cases

Users with Parent-Child Cases privilege will have access to a new, additional tab on the Case screen with the caption of Child Cases, Parent Case, or Parent/Child, depending on whether the case reviewed is a parent case, a child case, or neither. This new functionality allows you to manage parent-child relationships among cases.

See Also

Altered Functionality

Case Screen

Console

Contacts

Contracts

CR Ownership

Dovetail Logistics

Full Text Search

Interaction Form

Linking Solutions to Cases

Login Form

My Commitments Form

Notifier Form

Privclasses

Resource Configurations

Select and Query Forms

Site Configuration Management

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Dovetail Agent vs. Clarify

Parent-Child Cases