Dovetail Agent's Interaction form is similar to Clarify's Interaction form, but it has new features described in this section.
To open the Interaction Form, select New > Interaction from the Control Pane.
Altered Functionality
Case Screen
Console
Contacts
Contracts
CR Ownership
Dovetail Logistics
Full Text Search
Linking Solutions to Cases
Login Form
My Commitments Form
Notifier Form
Parent-Child Cases
Privclasses
Resource Configurations
Select and Query Forms
Site Configuration Management
General Interactions Information
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