Case Screen

Users with Parent-Child Cases privilege will see additional tab on Case screen with caption of 'Child Cases', 'Parent Case', or 'Parent/Child', depending on whether the case reviewed is a parent case, a child case, or neither.

On Case screen, Subcases tab, the search for subcases no longer is executed automatically when the Case screen opens. A new link 'List' has been added to execute this search as needed. Also, 'Items' box has been added and new buttons: 'Open' and 'New Subcase' replaced the old 'New Subcase' link.

See Also

Altered Functionality

Console

Contacts

Contracts

CR Ownership

Dovetail Logistics

Full Text Search

Interaction Form

Linking Solutions to Cases

Login Form

My Commitments Form

Notifier Form

Parent-Child Cases

Privclasses

Resource Configurations

Select and Query Forms

Site Configuration Management

Next

Console

Case Screen