Contents

Introduction  Upgrade Guide and New Features  Installation Guide  Administrative Concerns  Altered Functionality     Case Screen     Console     Contacts     Contracts     CR Ownership     Dovetail Logistics     Full Text Search     Interaction Form     Linking Solutions to Cases     Login Form     My Commitments Form     Notifier Form     Parent-Child Cases        Dovetail Agent vs. Clarify        Attaching a Case to a Parent Case        Detaching a Case from Parent Case        Changing the Parent Case        Attaching Multiple Child Cases to a Parent Case        Managing Child Cases for a Parent Case        Using Parent-Child Cases in Dovetail Agent and Clarify Client     Privclasses     Resource Configurations     Select and Query Forms     Site Configuration Management  New Functionality  Copyright Notice and Trademarks  Index