Customizing the Console

Customizing the console columns that can be viewed for the queueable objects is very simple. The default objects are case, subcase, solution, bugs, action items, and part requests. If other objects are added to the console pages, then columns from those objects can be added as well.

The definition of the columns shown is located in the console/columnConfig.asp file. To add a new column to the console, edit the console/columnConfig.asp file, and add a call to the addColumn function for the new column. The addColumn function takes four parameters:

• name - the column name from the parent queue or wipbin view
• title - used as the column heading in the console table
• default - true/false value indicating whether to show the column by default in the console
• comment - to be shown when customizing the console columns in the settings page

If there are multiple resource configurations, the console/columnConfig.asp file can be configured for each different resource configuration.

If a column is added that is not part of one (or more) of the queueable objects (i.e. part_number), then that column will be empty for the objects where there is no data available to display.

Each user can select which columns are shown on the console in the Settings page in Dovetail Agent.

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Last updated: 10/12/2011 10:29:22 AM
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