Using Dovetail Agent as a DDE server allows Dovetail Agent to listen for and respond to requests made by a DDE client application.
To configure Dovetail Agent to function as a DDE server
In the agent_config.dat file, set the fc_dde_server configuration item to 1.
Refresh the Dovetail Agent cache files.
The control exists on the console page (c:\dovetail\agent\pages\console\console.asp), where there are also handlers for the events that the DDE server receives. The event handlers can be customized to perform any operation. These event handlers include:
OnClientConnect ( topicName )
OnClientDisconnect()
OnPoke ( topicName, itemName, pokeData )
OnExecute ( topicName, command )
Note: This component does not support the DDE request operation. The onExecute event handler has sample code that can be used to perform operations such as:
Post a new case page
Post a new case page, pass in the customer phone number, and perform a Find Caller operation
Post a new case page, pass in the site ID, and perform a Find Caller operation
Post a new interaction page
Post a case page using the case objid
Post a case page using the id number
Post a change request page using the id number
Post a part request header page using the id number
Post a part request detail page using the id number
Post a contact page using the contact objid Refer to the onExecute event handler and the ExecuteCommand functions in console.asp for more details.
