Custom Case ID number schemes If you have a custom case ID number scheme, read the Numbering Schemes section.
Start the service By default, after the service is installed, it is not started. In order for Dovetail Email Agent to begin processing emails, the service must be started. Open Control Panel, Administrative Tools, and open the 'Services' applet. Find the SecService service in the list (or whatever name you gave your service during installation), and then click the "Play" or "Start" button in the toolbar. Dovetail Email Agent should start after a few seconds. If it fails to start, you will be prompted with a generic error messages from Windows. Consult the Windows Event Viewer to get more information about why Dovetail Email Agent failed to start. To run the Event Viewer, open the "Event Viewer" applet in the same folder where the "Services" applet was.
