Index
A
B
C
D
E
F
G
H
I
J K
L
M N
O
P
Q
R
S
T
U
V
W
X Y Z
<subtag> Tag
<tag> Tag
A
Admin General Error
API Invoke Mode
API Invoke Mode
API Result
API Tags and Subtags Configuration
API Tags XML
Available XML Data
C
Case ID Numbering Schemes with Dashes
Case ID Numbering Schemes with Spaces
caseCreateExtraFields, logCaseEmailInExtraFields, and logSubcaseEmailInExtraFields Schema
Configuration
Configuration Parameters Introduction
Configuration Parameters Introduction
Configuring Dovetail Email Agent
Contact Validation Failure
Copyright Notice and Trademarks
Create Case
Create Case
Custom Contact Validation
Customizable Outgoing Email Templates
D
Dovetail Email Agent API Tag XML Structure
Dovetail Email Agent Configuration
Dovetail Email Agent Configuration Parameters Reference
E
EEO Redirect Mode
EEORS Bad Address Reply
Email Template Customization Guide
Email Tracking
Enhanced Logging and Auditing
Example
Example
Example Emails
Example XML
Exceptions
F
Features
Flexible Case ID Number Scheme Handling
FreeForm Cant Get Contact
Freeform Case Create Failure
Freeform Case Create Success
Freeform Case Notes Failure
Freeform Case Notes Success
Freeform Mode
Freeform Mode
Freeform Subcase Notes Failure
Freeform Subcase Notes Success
Freeform Wont Create Case
Freeform Wont Create Contact
Freeform Wont Log Note
G
Getting Help
H
Help Basic
Help Tag
Help Tag Not Found
I
ignoreList Schema
Installation Guide
Installing Dovetail Email Agent
Introduction
L
License Installation
Log Case Notes
Log CR Notes
Log Email In
Logging Configuration
O
Overview
P
Packaging
POP3 and SMTP-based
R
Raw XML
Raw XML
Requirements
Running Multiple Dovetail Email Agent Services
Runs as a Windows Service
S
Secure
Security Considerations
Service Configuration
Service Configuration Parameters Reference
Simple Create Case
T
Templates Shipped with Dovetail Email Agent
U
Unicode Support
Using Custom Case ID Numbering Schemes
V
Version 1.0.1
Version 1.0.1
Version 1.0.2
Version 1.0.3
Version 1.0.4
Version 1.0.5
Version 1.0.6
Version 1.0.7
Version 1.0.8
Version 1.0.9
Version 1.1
Version 1.2
Version 1.3
Version 1.4
Version 1.4.1
Version 1.4.2
Version 1.4.3
Version 1.4.4
Version 1.4.5
Version 1.4.6
Version 1.4.7
Version 1.5.0
Version 1.5.1
Version 1.5.2
Version 1.5.3
Version 1.6
Version 1.6.1
Version 1.6.2
Version 1.6.3
Version 1.6.4
Version Beta 1 (0.9)
W
What Now?
What’s New