Help Tag

Available XML Data for the HelpTag and HelpTagNotFound Templates:

XPath

Description

//tag/@name

The name of the tag that help was requested on.

//tag/@inSubject

Indicates if the tag must be on the subject line. True of False.

//tag/@inBody

Indicates if the tag must be on the first line of the body. True of False.

//tag/param/@name

Name of the subtag. Note that there can be multiple param elements for a tag.

//tag/param/@required

Indicates if the subtag is required or not. True or False.

See Also

Templates Shipped with Dovetail Email Agent

Admin General Error

API Result

Contact Validation Failure

EEORS Bad Address Reply

Exceptions

FreeForm Cant Get Contact

Freeform Case Create Failure

Freeform Case Create Success

Freeform Case Notes Failure

Freeform Case Notes Success

Freeform Subcase Notes Failure

Freeform Subcase Notes Success

Freeform Wont Create Contact

Freeform Wont Create Case

Freeform Wont Log Note

Help Basic

Help Tag Not Found

Next

Example

Help Tag