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The templates can dynamically include data used in the processing of the email. This allows the content of the email to be dynamically built and then sent. Different templates have different sets of XML data available.
For example, when a new case is created in freeform mode, the case ID number can be sent back to the sender:
Case <xsl:value-of select="//caseID"/> has been successfully created from your email.
The XML tag
<xsl:value-of select="//caseID"/>
will be replaced with the case ID.
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