Configuration Parameters Introduction

Configuration parameters for Dovetail Email Agent are specified in the email-agent-config.xml found in the Dovetail Email Agent install directory.

After entering all the required parameters one of the simplest email-agent-config.xml files could look like the following:

<?xml version="1.0" encoding="utf-8" ?>

<secConfig>

    <daemonConfig activeConfigGroup="configGroup1" />

    <configGroups>

        <configGroup name="configGroup1">

          <param name="pop3Host" value="popserver" />

          <param name="pop3User" value="popusername" />

          <param name="pop3Pass" value="poppassword" />

          <param name="smtpHost" value="smtphost" />

          <param name="attachPath" value="c:\attachments" />

          <param name="fromAddress" value="user@mydomain.com" />

          <param name="parseMode" value="freeform" />

          <param name="failNotifyEmail" value="admin@mydomain.com" />

          <param name="freeFormNoteFormat" value="About\s+case\s+" />

          <param name="freeFormReplySubjectSuffix" value=" - About case" />

          <caseCreateExtraFields>

	        <fieldValue name="x_date" type="date" value="1/1/2005"/>       

			<fieldValue name="x_test" type="string" value="testtestest"/>

			<fieldValue name="x_test" type="string">

				<![CDATA[ This is some <b>formatted</b> with HTML and/or "XML" text in it. ]]>

	        </fieldValue>

          </caseCreateExtraFields>

          <logCaseNoteExtraFields>

                    <fieldValue name="x_test" type="string" value="testtestest"/>

          </logCaseNoteExtraFields>

          <logSubcaseNoteExtraFields>

                    <fieldValue name="x_test" type="string" value="testtestest"/>

          </logCaseNoteExtraFields>         

          <ignoreList>

                    <add address="someone@somewhere.com" action="ignore"/>

                    <add address="another@somewhere.com" action="sendFailNotify"/>

          </ignoreList>

        </configGroup>

    </configGroups>

</secConfig>

Parameters and Whitespace

The email-agent-config.xml configuration file <param> elements can also use the XML element text when a value attribute is not present.

Parameter Value as an attribute:

<param name="setting" value="parameter value"/>

Parameter Value as an element value:

<param name="setting">

    parameter value

</param>

In the example above the white space including line returns will be present in the parameter value

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Last updated: 6/19/2008 4:24:11 PM
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