ignoreList Schema

Dovetail Email Agent can be configured to take a specific action when it receives an email from a specific email address. Use the <ignoreList> section in the configuration XML file to configure the list of addresses and the action to take for each address.

WARNING: All tag and attribute names are CASE SENSITIVE.

<add> Tag

<ignoreList>
    <add address="someone@somewhere.com" action="ignore">
    <add address="another@somewhere.com" action="sendFailNotify">
</ignoreList>

Attribute

Required

Default

Description

address

Yes

N/A

Specifies the full RFC822/SMTP email address on which to perform the specified ignore action

action

Yes

N/A

Determines which action Dovetail Email Agent should take when a message from this address arrives.

  • ignore: Completely ignore. An INFO entry will be logged to the log file and that is all that will happen. The message will be discarded completely (not processed further).
  • sendFailNotify: A (FAILURE) email will be sent to the configured failNotifyEmail address, an INFO entry will be logged to the log file, and the message will be discarded completely (not processed further).

See Also

Dovetail Email Agent Configuration

Configuration Parameters Introduction

Dovetail Email Agent Configuration Parameters Reference

caseCreateExtraFields, logCaseEmailInExtraFields, and logSubcaseEmailInExtraFields Schema

Email Tracking

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Email Tracking
ignoreList Schema