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Calendars are used in business rules so that actions take place relative to the specified business calendar.
Baseline action calendars include Elapsed Time, Customer Business Hours and Support Business Hours.
Amdocs Rulemanager |
Dovetail RuleManager |
If the calendar of the action cannot be found, then the action is not processed. |
If the calendar of the action cannot be found, then Elapsed Time is used for calculating the action escalation time. |
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