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Amdocs Rulemanager |
Dovetail RuleManager |
When RuleManager reads a scheduled action timebomb from the table it re-evaluates its conditions. If the conditions have changed and are no longer true, the timebomb is ignored and deleted and any other timebombs created by the same rule are deleted. If the timebomb is a repeating timebomb it is not fired and the timebomb is removed. As would be expected, it the condition is re-established, the timebombs do not reappear. For example, consider a rule in that has three actions when a case is created with severity equal to Urgent:
When a case is created with severity equal to Urgent, three timebombs get created, one for each of the actions. If I accept this case and lower the severity to medium, when the 20 minute mark happens all three timebombs are deleted from the database. Of course if I say "oops - misset the Severity" - and change it back to Urgent, the timebombs do not get remade (A nice way to prevent your supervisor from being notified :-) ) |
Rather than future timebombs being deleted, the conditions will be re-evaluated at the expiration time of these future timebombs. Conside the same rule example to the left. When a case is created with severity equal to Urgent, three timebombs get created, one for each of the actions. If I accept this case and lower the severity to medium, when the 20 minute mark happens, the rule condition evaluations will occur, which will evaluate to false, and the notification will not occur. If I say "oops - misset the Severity" - and change it back to Urgent, the timebombs will still be there, thus 20 minutes later the owner notification will happen, as will the 24 hour and 48 hour notifications.
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