Before You Begin


The section describes the minimum and recommended system requirements for both the computer RuleManager is on as well as the database server software and platform:

Dovetail SDK version 2.2 or later
  • Follow the Installation steps outlined in the Dovetail SDK Installation Guide, including the Post Installation Tasks.
  • Run the Data Verifier utility and resolve any data issues.
Operating System
  • Microsoft™ Windows™ 7, 10
    - OR -
    Windows Server 2008, 2008 R2, 2012
Microsoft™ .NET Framework 4.7.2 (or higher) Full Runtime
  • Install through Windows Update OR download from Microsoft.
Microsoft™ Message Queueing (MSMQ)
  • MSMQ is only required if sending messages to Dovetail Carrier, such as via Dovetail Task Manager, or if using business rules with an action of Carrier Message.
  • Installed in Windows Server 2003 and earlier using Control Panel - Add/Remove Windows Components.
  • In Windows Vista and later versions of Windows search for 'Turn Windows features on or off'.
  • Intel™ Pentium II (or compatible) 400MHz or faster
  • 256 MB RAM (1 GB recommended) or higher
  • 1 GB free hard disk space (estimate) free hard disk space or more
Twilio Account and Phone Number
  • Dovetail Rulemanager uses Twilio ( as an SMS provider. You must have a Twilio account in order to use SMS notifications. If you are not using SMS as a notification option, then Twilio is not required.
Clarify™ System Environment
  • Clarify™ 7.0 through 12.5, Amdocs 6 through 7.5
  • Microsoft™ SQL Server™ 2000 SP3 and greater
    - OR -
    Oracle™ Database Server 8, 9, and 10


RuleManager is shipped as a ZIP file containing the MSI installation package.