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Platform Guide - Dovetail Products for Clarify

This is an overview of the requirements for the Dovetail for Clarify suite of products.

Last Updated: March, 2017


Clarify/Amdocs

  • Clarify 7 through Clarify 12.x
  • Amdocs 6.x
  • Amdocs 7.x

Database

  • Microsoft SQL Server 2005
  • Microsoft SQL Server 2008
  • Microsoft SQL Server 2012
  • Microsoft SQL Server 2014
  • Oracle 9i
  • Oracle 10g
  • Oracle 11g
  • Oracle 12c

Web-based Products

Includes Dovetail Agent, Dovetail Admin, Dovetail SelfService, BOLT, Dovetail Mobile Agent, and Dovetail Agent Lite.

Web Server - Agent 10 (and higher)

  • Operating System
    • Windows Server 2008 SP2, 2008 R2 SP1, 2012
    • Windows 7 SP1
    • Windows 8
    • Windows 10
  • Microsoft .NET Framework 4.5.x
  • Microsoft Internet Information Server (IIS) 7, 7.5, 8
  • Hardware
    • 2 GHz or faster processor
    • 2 GB free hard disk space
  • Memory (RAM)
    • Minimum 1 GB/application
    • Add 10 MB /concurrent user/application

Web Server - Agent 4.x, Mobile, Admin, SelfService

  • Operating System
    • Windows Server 2008, 2008 R2, 2012
    • Windows 7
    • Windows 8
    • Windows 10
  • Microsoft .NET Framework 4 (4.0, 4.5.x) (Full Framework. Client Profile is NOT sufficient.)
  • Microsoft Internet Information Server (IIS) 6, 7, 8
  • Hardware
    • Intel™ Pentium II (or compatible) 400MHz (2 GHz recommended) or faster
    • 1 GB free hard disk space
  • Memory (RAM)
    • Minimum 1 GB/application
    • Add 10 MB /concurrent user/application

Client (Dovetail Agent 16 and higher)

  • Microsoft Internet Explorer 11
  • Microsoft Edge
  • Mozilla Firefox
  • Google Chrome

Client (Dovetail Agent 8 - 15)

  • Microsoft Internet Explorer 9, 10, 11
  • Microsoft Edge
  • Mozilla Firefox
  • Google Chrome

Client (Dovetail Agent 4.6, 4.7, 4.8, 4.9)

  • Microsoft Internet Explorer 9, 10, 11

Client (Dovetail Agent 4.5 and below)

  • Microsoft Internet Explorer 7, 8, 9
  • Microsoft Collaborative Data Objects (CDO), required only if using Outlook Integration

Client (Dovetail Admin)

  • Microsoft Internet Explorer 9, 10, 11

Client (Dovetail SelfService 2.x)

  • Microsoft Internet Explorer 9, 10, 11
  • Mozilla Firefox
  • Google Chrome
  • Safari on iOS
  • Google Chrome on Android
  • Dovetail SelfService is implemented using standard web technologies and should, in principle, be usable in any modern, standards-compliant browser.

Client (Dovetail SelfService 1.x)

  • Microsoft Internet Explorer 8, 9
  • Mozilla Firefox
  • Google Chrome

Client (Dovetail Agent Lite, BOLT)

  • Microsoft Internet Explorer 9, 10, 11
  • Mozilla Firefox
  • Google Chrome

Client (Dovetail Mobile Agent)

In general, Dovetail Mobile will work with any modern browser-enabled device. This includes

  • Apple iPhone and iPod touch devices in the Safari browser (iPhone OS version 3.0+)
  • Windows Mobile 6.5 and above devices
  • Symbian S60 devices
  • Most BlackBerry devices running Blackberry OS 4.6 and later
  • Android-powered devices
  • Palm Pre

Dovetail RuleManager

  • Operating System
    • Windows Server 2008, 2008 R2, 2012
    • Windows 7
    • Windows 8
    • Windows 10
  • Microsoft .NET Framework (4.5.x)
  • Hardware
    • Intel™ Pentium II (or compatible) 400MHz (2 GHz recommended) or faster
    • 1 GB free hard disk space
  • Memory (RAM)
    • Minimum 1 GB

Dovetail Carrier

  • Operating System
    • Windows Server 2008, 2008 R2, 2012
    • Windows 7
    • Windows 8
    • Windows 10
  • Microsoft .NET Framework (4.5.x)
  • Hardware
    • Intel™ Pentium II (or compatible) 400MHz (2 GHz recommended) or faster
    • 1 GB free hard disk space
  • Memory (RAM)
    • Minimum 1 GB

Dovetail SchemaEditor

  • Operating System
    • Windows Server 2008, 2008 R2, 2012
    • Windows 7
    • Windows 8
    • Windows 10
  • Microsoft .NET Framework (4.0, 4.5.x)

Dovetail Seeker

  • Operating System
    • Windows Server 2008, 2008 R2, 2012
    • Windows 7
    • Windows 8
    • Windows 10
  • Microsoft .NET Framework 4 (4.0, 4.5.x) (Full Framework. Client Profile is NOT sufficient.)
  • Microsoft Message Queueing (MSMQ)
  • Microsoft Internet Information Server (IIS) 6, 7, 8
  • Hardware
  • Memory (RAM)
    • Minimum 2 GB.
    • Customers with large amounts of data to be indexed will benefit from more memory. 8-12 GB is not uncommon for large data sets.

Dovetail ArchiveManager

  • Operating System
    • Windows Server 2008, 2008 R2, 2012
    • Windows 7
    • Windows 8
    • Windows 10
  • Database
    • Microsoft SQL Server 2005
    • Microsoft SQL Server 2008
    • Microsoft SQL Server 2012
    • Microsoft SQL Server 2014
    • Oracle (9, 10)