This is an overview of the requirements for the Dovetail for Clarify suite of products.
Last Updated: August, 2023
Clarify/Amdocs
- Clarify 7 through Clarify 12.x
- Amdocs 6.x
- Amdocs 7.x
Database
- Microsoft SQL Server 2008
- Microsoft SQL Server 2012
- Microsoft SQL Server 2014
- Microsoft SQL Server 2016
- Microsoft SQL Server 2017
- Microsoft SQL Server 2019
- Microsoft SQL Server 2022
- Oracle 9i
- Oracle 10g
- Oracle 11g
- Oracle 12c
- Oracle 19c
Web-based Products
Includes Dovetail Agent, Dovetail SelfService, BOLT, Dovetail Mobile Agent, and Dovetail Agent Lite.
Web Server - Agent 10 (and higher)
-
Operating System
- Windows Server 2008 SP2, 2008 R2 SP1, 2012, 2016, 2019, 2022
- Windows 10
- Microsoft .NET Framework 4.5.x
-
Microsoft Internet Information Server (IIS) 7, 7.5, 8
- IIS 6 Management Compatibility Features
- Enable ASP.NET
- Enable .NET extensibility
-
Memory (RAM)
- Minimum 1 GB/application
- Add 10 MB /concurrent user/application
Web Server - Mobile, SelfService
-
Operating System
- Windows Server 2008, 2008 R2, 2012, 2016, 2019, 2022
- Windows 10
- Microsoft .NET Framework 4 (4.0, 4.5.x) (Full Framework. Client Profile is NOT sufficient.)
-
Microsoft Internet Information Server (IIS) 6, 7, 8
- IIS 6 Management Compatibility Features (If using IIS 7 OR 8)
- Enable ASP.NET
- Enable .NET extensibility
- Enable ASP
-
Memory (RAM)
- Minimum 1 GB/application
- Add 10 MB /concurrent user/application
Client (Dovetail Agent 16 and higher)
- Microsoft Internet Explorer 11
- Microsoft Edge
- Mozilla Firefox
- Google Chrome
Client (Dovetail Agent 8 - 15)
- Microsoft Internet Explorer 11
- Microsoft Edge
- Mozilla Firefox
- Google Chrome
Client (Dovetail SelfService 2.x, 3.x)
- Microsoft Internet Explorer 11
- Mozilla Firefox
- Google Chrome
- Safari on iOS
- Google Chrome on Android
- Dovetail SelfService is implemented using standard web technologies and should, in principle, be usable in any modern, standards-compliant browser.
Client (Dovetail Agent Lite, BOLT)
- Microsoft Internet Explorer 11
- Mozilla Firefox
- Google Chrome
Client (Dovetail Mobile Agent)
In general, Dovetail Mobile will work with any modern browser-enabled device. This includes
- Apple iOS (iPhone and iPad with the Safari browser)
- Android-powered devices
Dovetail RuleManager
-
Operating System
- Windows Server 2008, 2008 R2, 2012, 2016, 2019, 2022
- Windows 10
- Microsoft .NET Framework (4.5.x)
-
Memory (RAM)
- Minimum 1 GB
Dovetail Carrier
-
Operating System
- Windows Server 2008, 2008 R2, 2012, 2016, 2019, 2022
- Windows 10
- Microsoft .NET Framework (4.5.x)
-
Memory (RAM)
- Minimum 1 GB
Dovetail SchemaEditor
-
Operating System
- Windows Server 2008, 2008 R2, 2012, 2016, 2019, 2022
- Windows 10
- Microsoft .NET Framework (4.0, 4.5.x)
Dovetail Seeker
-
Operating System
- Windows Server 2008, 2008 R2, 2012, 2016, 2019, 2022
- Windows 10
- Microsoft .NET Framework 4 (4.0, 4.5.x) (Full Framework. Client Profile is NOT sufficient.)
- Microsoft Message Queueing (MSMQ)
-
Microsoft Internet Information Server (IIS) 6, 7, 8
- IIS 6 Management Compatibility Features (If using IIS 7 OR 8)
- Enable ASP.NET
- Enable .NET extensibility
- Enable ASP
-
Memory (RAM)
- Minimum 2 GB.
- Customers with large amounts of data to be indexed will benefit from more memory. 8-12 GB is not uncommon for large data sets.
Dovetail ArchiveManager
-
Operating System
- Windows Server 2008, 2008 R2, 2012, 2019, 2022
- Windows 10
-
Database
- Microsoft SQL Server 2005
- Microsoft SQL Server 2008
- Microsoft SQL Server 2012
- Microsoft SQL Server 2014
- Microsoft SQL Server 2016
- Microsoft SQL Server 2017
- Microsoft SQL Server 2019
- Microsoft SQL Server 2022
- Oracle (9, 10, 11g, 12c, 19c)