Search our knowledge base for existing issue resolutions.
Here are some helpful tips to help you find what you're looking for.
To find results that include all search terms, add an uppercase AND between the terms. For example, here's how you would find information on powerpoint and macintosh:
Automatic "AND" Search
Searching on both of two terms is the default behavior, so technically the AND operator isn't required, as seen here:
To find results that includes either of two search terms, add an uppercase OR between the terms. For example, here's how you'd find information on powerpoint or keynote:
Specific Property Search
You can search for a specific property on an object, such as for the id on a case or solution. For example, here's how you'd find a case or solution with an id of 122:
Single and multiple character wildcard searches within single terms are supported.
To perform a single character wildcard search use the "?" symbol. For example, to search for "text" or "test" you can use the search:te?t
To perform a multiple character wildcard search use the "*" symbol. For example, to search for test, tests or tester, you can use the search:test*
You can also use the wildcard searches in the middle of a term:te*t