| 1/23/2020 (5 years ago) | |
| Clarify | |
| Any | |
| 1/23/2020 (5 years ago) | |
| Any | |
| Any |
When Carrier sends outgoing email, it does so through the configured SMTP server.
It’s possible that the SMTP server may reject an email that is trying to be sent.
Example:
ERROR Dovetail.Carrier.EmailServices.SendEmailService - New Case Support Email SendContactACaseCreatedNotification Connection to SMTP server smtp.office365.com on port 587 failed.
MailBee.SmtpMail.MailBeeSmtpRefusedDataException: BDAT command has been rejected by the server.
The server responded: 554 5.2.0 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message Cannot submit message.
In this scenario, the Exception:SendAsDeniedException indicates that the email account being used to log into the email server is different than the email account that the email is being sent as.
Depending on the email server settings, this may not be allowed.
In this scenario, it was the Office 365 email server (smtp.office365.com) that rejected the message.
This can happen if the email account used to login to the server (EmailServiceSettings.SmtpAccountName) is different than the Send Responses email account (SendResponsesFromEmailAddress)
To resolve this issue, be sure these two settings are in sync.
In the DovetailCarrierService.exe.config file:
<add key="EmailServiceSettings.SmtpAccountName" value="support@mycompany.com" />
In the emailAgentExtension.config file:
<add key="EmailAgentExtensionSettings.SendResponsesFromEmailAddress" value="support@mycompany.com"/>
You must be logged in to post a comment.
Login